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Black Bear Diner Rancho Cucamonga
- Restaurants
- Rancho Cucamonga, CA
About this business
Location details
10910 Foothill Blvd, Rancho Cucamonga, CA, 91730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Something changed. Ordered through Grubhub the same thing I've ordered for years. Chicken fried steak. It was disgusting. Different meat tasted cheap. Corn on the cob had more gravy than the meat and potatoes and the gravy was watered down. I will never eat there again.
Business response:
Lynn D. , we're sorry to hear your experience at Black Bear Diner wasn't the best it could be. It's important to us to make sure every customer feels satisfied when they pay us a visit, and we'd like to address this directly. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
ive been to this location numerous times and theyve been going downhill fast for the last 6-8 months unfortunately. i took my bf here for his birthday brunch just this past wednesday and the service was lacking- our waiter was kind but he was scatterbrained, forgot to put in the order for my bf's sides (he ordered strawberry waffle with scrambled eggs and chicken sausage), and then he took forever with the check and never asked us if we needed anything else once he brought the food. now onto the real issue- the food sucked... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Food not as good as when they first opened. I order pancakes and country potatoes and my pancakes were raw in the middle not fully cooked. I mentioned it to the waitress and she said they will remake them to go if I like. Also my potatoes were cold not fresh like if they have been sitting out for awhile. Coffee tasted burnt. Quality has gone down hill, I'm surprised they're still in business
Business response:
Yolanda , Thank you for the feedback. we're sorry to hear your experience at Black Bear Diner wasn't up to snuff. We work hard to make sure every guest is happy and satisfied. When that doesn't happen, we want to know about it! If you don't mind taking the time, please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
The service was amazing!! The food we ordered had no flavor. The ambience was okay. I was not impressed on the least.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Very slow service due to understaffed. Two waiters for the whole restaurant. Waiters did not provide service in order of customers being seated. Not organized.
My husband and I went out to have a nice dinner, but it ended up with us being very disappointed we arrive at 8 o'clock. We were served our appetizer then we had a wait 11/2 hour for our food. My husband and I were very upset. I asked to speak to the manager and he never showed up. The server was amazing. He kept on apologizing because it was taking so long. Other people arrived after us and they were enjoying our dinner while we sat and waited. Will never be going there again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Charlene. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Worst corned beef the chef is not feeling it today. Its super dry and tasteless. Even the bread is not toasted.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
The server was initially very frantic when greeting us. She got one of the two orders wrong in the system. Chicken strips were sent out even though a wrap was ordered. Took 20+ minutes to send out the right item. We asked for a side of ranch and a new ketchup bottle since ours was empty. Never received the ketchup. The ranch came once we were nearly finished with our food. Took an incredibly long time to receive the bill after asking for it. Horrible experience and would not come back or recommend.
If this had ZERO STARS I WOULD RATE 0! I was expecting to have your regular tri tip diner dinner. They came back with tri tip that NOT EVEN MY SHIH TZU would eat! I ate it because I had such a long day and I was starving! I now have a stomach ache! The server told us we couldn't get Med Rare because they COULDNT DO THAT which is false because we used to come here and they never had an issue! Instead she brought back what looked like BEEF JERKY !!! Are you kidding me! Take pride in your work as a server and know how to addre... read more
Frequently asked questions about Black Bear Diner Rancho Cucamonga
How is Black Bear Diner Rancho Cucamonga rated?
Black Bear Diner Rancho Cucamonga has a 4.1 star rating with 2,959 reviews.
When is Black Bear Diner Rancho Cucamonga open?
Black Bear Diner Rancho Cucamonga is closed now. It will open at 6:00 a.m.