This profile has been claimed by the business owner or representative.
Black Bear Diner Rancho Cucamonga
- Restaurants
- Rancho Cucamonga, CA
About this business
Location details
10910 E Foothill Blvd, Rancho Cucamonga, CA, 91730, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 9:00 p.m. | |
| Tue | 6:00 a.m. to 9:00 p.m. | |
| Wed | 6:00 a.m. to 9:00 p.m. | |
| Thu | 6:00 a.m. to 9:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 9:00 p.m. |
Very slow service due to understaffed. Two waiters for the whole restaurant. Waiters did not provide service in order of customers being seated. Not organized.
My husband and I went out to have a nice dinner, but it ended up with us being very disappointed we arrive at 8 o'clock. We were served our appetizer then we had a wait 11/2 hour for our food. My husband and I were very upset. I asked to speak to the manager and he never showed up. The server was amazing. He kept on apologizing because it was taking so long. Other people arrived after us and they were enjoying our dinner while we sat and waited. Will never be going there again.
Business response:
Thank you for providing your feedback and letting us know about this issue, Charlene. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Worst corned beef the chef is not feeling it today. Its super dry and tasteless. Even the bread is not toasted.
Business response:
We are sorry to hear about your disappointment regarding your recent visit. We strive to deliver great meals with tremendous service, and it sounds like we let you down. Your concerns will be addressed, and we thank you for your feedback.
The server was initially very frantic when greeting us. She got one of the two orders wrong in the system. Chicken strips were sent out even though a wrap was ordered. Took 20+ minutes to send out the right item. We asked for a side of ranch and a new ketchup bottle since ours was empty. Never received the ketchup. The ranch came once we were nearly finished with our food. Took an incredibly long time to receive the bill after asking for it. Horrible experience and would not come back or recommend.
If this had ZERO STARS I WOULD RATE 0! I was expecting to have your regular tri tip diner dinner. They came back with tri tip that NOT EVEN MY SHIH TZU would eat! I ate it because I had such a long day and I was starving! I now have a stomach ache! The server told us we couldn't get Med Rare because they COULDNT DO THAT which is false because we used to come here and they never had an issue! Instead she brought back what looked like BEEF JERKY !!! Are you kidding me! Take pride in your work as a server and know how to addre... read more
If this had ZERO STARS I WOULD RATE 0! I was expecting to have your regular tri tip diner dinner. They came back with tri tip that NOT EVEN MY SHIH TZU would eat! I ate it because I had such a long day and I was starving! I now have a stomach ache! The server told us we couldn't get Med Rare because they COULDNT DO THAT which is false because we used to come here and they never had an issue! Instead she brought back what looked like BEEF JERKY !!! Are you kidding me! Take pride in your work as a server and know how to addre... read more
First off, they have a B rating which was shocking but we decided to go anyway because of great past experiences . However, we should have adhered to my initial hesitation from the B rating. It's obvious that their quality and service has depreciated tremendously! The management has brought this once lovely restaurant down to the ground! It's definitely not the same restaurant it once was and in need of an overhaul.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
First off, they have a B rating which was shocking but we decided to go anyway because of great past experiences . However, we should have adhered to my initial hesitation from the B rating. It's obvious that their quality and service has depreciated tremendously! The management has brought this once lovely restaurant down to the ground! It's definitely not the same restaurant it once was and in need of an overhaul.
Business response:
Thank you for the feedback. We're always trying to make dining at Black Bear Diner the best experience it can be, so thank you for taking the time to share your thoughts.
I would give this restaurant zero stars based solely on how the manager runs and operates this location. My husband and I came to eat here for breakfast and waited well over 40 minutes for our food as we watched families of 6+ who got seated after us all get their food before us. I went to ask someone whom i thought was another server walking by to see if he could check on our food because our server was busy, he ignored me the first two times i attempted to get his attention and then he finally turned around and put a finge... read more
Frequently asked questions about Black Bear Diner Rancho Cucamonga
How is Black Bear Diner Rancho Cucamonga rated?
Black Bear Diner Rancho Cucamonga has a 4.1 star rating with 3,117 reviews.
When is Black Bear Diner Rancho Cucamonga open?
Black Bear Diner Rancho Cucamonga is open now. It will close at 9:00 p.m.