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Black Bear Diner Richfield
- Restaurants
- Richfield, UT
About this business
Location details
510 S Main St, Richfield, UT, 84701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 9:00 p.m. | |
| Tue | 7:00 a.m. to 9:00 p.m. | |
| Wed | 7:00 a.m. to 9:00 p.m. | |
| Thu | 7:00 a.m. to 9:00 p.m. | |
| Fri | 7:00 a.m. to 10:00 p.m. | |
| Sat | 7:00 a.m. to 10:00 p.m. | |
| Sun | 7:00 a.m. to 9:00 p.m. |
my wife and I went there on a Saturday for lunch. We arrived at 12:30 and were greeted by a very friendly hostess. after we were seated and gave our order to our waitress that was the end of contact for 45 minutes. finally our waitress came by and said that our order was next out of the kitchen. finally after another 15 minutes she brought us out our lunch. She apologized for the wait and quickly left. I understand that The Black Bear Diner cooks each order and it might be a little more time than other restaurants, but an ho... read more
Business response:
Thank you for providing your feedback and letting us know about this issue, Calvin. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
We count on Black Bear Diner. Passing through town we dropped in for lunch and waited a long time for service and the food. We didn't time it because we didn't anticipate a long wait for food. I did watch and saw orders were not coming out. The food was poor and waited too long. Fri sept 5 1:30ish, bacon and eggs, chicken avocado club.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Service was good and the restaurant is nice but unfortunately the food was not good. I had the fried chicken and the outside was so hard that I had to remove all of the coating to eat any of the chicken. Very disappointing.
having dined at other black bear dinner locations and been generally satisfied, im sorry to say the location in Richfield really misses the mark. my food had an obvious mold flavor. I literally had to spit it out. I spoke to the waitress and was offered not even an apology. if not for that I might have overlooked the sticky table, and stained news paper menu, and the floors in need of vaccuming.
Good took well over an hour for some pancakes and sandwiches. All the tables around us were waiting really long times. Server was nice but no reasoning behind it. No manager walking around apologizing. Our kids were clearly upset and we were met with apologies, not a muffin or crackers or something to help tie them over. When the food did arrive it was cold, pretty terrible and we still had to wait an extra 10 min for our kids to get their food. Do not recommend.
Business response:
Thank you for the review. We're always trying to make dining at Black Bear Diner the best experience it can be, so we would appreciate your time to share your thoughts. Please let us know a little bit about what happened and a phone number where we can contact you. We will be in touch shortly. info@blackbeardiner.com
CHUCKLING as i look at the pics and read the reviews....note that the pic is not the Richfield , Utah location....k.....and the food is corporation type redundancy. yes, enough salt to taste and the food is predictable normmm. music is canned and predictably "perfect" and the coffee is hot. A perfectly corporate type environment. YEp. That is that. same o same o.
Food was the nastiest i have ever had the gravy had lumps of power mix not mixed the steak was tough as leather Short staffed waited 42 min to get a seat waitress seemed to have to much to do or mind was somewhere else and on a side note whats with all the fake looking BEARS
Food was made wrong and it took a very long time to remake. They were shortstaffed I understand, when it came back out, it was covered inmayonnaise literally swimming... I ate a few bites and left the rest. Don't recommend
Don't understand the hype. Mediocre service and food was barely okay.we ordered breakfast and it was a disappointing experience all around.
Frequently asked questions about Black Bear Diner Richfield
How is Black Bear Diner Richfield rated?
Black Bear Diner Richfield has a 4.4 star rating with 866 reviews.
When is Black Bear Diner Richfield open?
Black Bear Diner Richfield is closed now. It will open at 7:00 a.m.