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Black Bear Diner Santa Ana
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Besides food took long to arrived was cold like was sitting there for a while and was bringing each of our food at different times we couldn’t all ate together we where 5 adults and 2 children kept on forgetting to get our condiments baby’s food was the last one to arrived and was the easiest one plus they forgot his eggs very disappointed would not go there again
Business response:
Thank you for providing your feedback and letting us know about this issue, Silvia. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. My manager would like to address this. Please email us directly telling us a little bit about what happened and reference the diner location. Include a phone number to reach you at and we will be in touch with you shortly. info@blackbeardiner.com
Recommendedwe always have great service, tonight I ordered the fried chicken you are supposed to get a breast Wing thigh and leg I did not get my wing they said it was attached to the breast meat there is no way it was attached to breast🤔🥺 it was all breast meat
We went to the Santa Ana location yesterday as a party of 5, after a reasonable wait we were seated at a booth with only 3 place settings. When our server finally came over she was impatient and short with us when we ordered drinks but asked for more time to look at the menu. I asked for additional place settings and she came back with creamer and said "He'll be over with more silverware. I have another table before you so I'll be back." Needless to say eventually one of us got up and took the place settings from another ta... read more
Business response:
Christopher James , we’re sorry to hear your experience at Black Bear Diner wasn’t the best it could be. It’s important to us to make sure every customer feels satisfied when they pay us a visit, and we’d like to address this directly. Please email us at: info@blackbeardiner.com with some details about your experience, and a manager will be back in touch with you very soon.
I came in at about 7PM on Sunday, with a party of 12 people. I ordered Meat loaf, I got severe food poisoning, started vomiting at 2AM. I will never go there again and will advise friends not to either. The over all presentation of the food for everyone, was worse than Denny's.
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Waitress was very nice, but passed us 5 or 6 times without asking if we needed anything. Never refilled our drinks. Food was mediocre at best. Very small portions of chicken fried steak, potatoes were not cooked thoroughly. And the biscuits were cold and fell apart as if they were very old. I’ve dined at other black bear diners and they were very good. This one just misses the mark.
Business response:
Darn! We definitely missed the mark. If you wouldn?t mind taking the time, please privately message us and let us know how we can contact you. My manager would like to address this personally.
Waitress was very nice, but passed us 5 or 6 times without asking if we needed anything. Never refilled our drinks. Food was mediocre at best. Very small portions of chicken fried steak, potatoes were not cooked thoroughly. And the biscuits were cold and fell apart as if they were very old. I’ve dined at other black bear diners and they were very good. This one just misses the mark.
We visited the Santa Ana location. Went their for the first time yesterday. Was excited to eat thier food after hearing how good there food was. Well I ordered the corn beef hash with potatoes and biscuits and gravy. The corn beef and hash had about 10 little pieces of potatoes, look like nothing but hash. The biscuits were hard as a rock with just enough gravy to coat the top of them. So I sent back the biscuits and gravy and ask for a fresh batch with more gravy too., they brought me back another order of the biscuits ... read more
The food was cold and dry the chicken tenders are mostly bread
Frequently asked questions about Black Bear Diner Santa Ana
How is Black Bear Diner Santa Ana rated?
Black Bear Diner Santa Ana has a 4.4 star rating with 3,633 reviews.
When is Black Bear Diner Santa Ana open?
Black Bear Diner Santa Ana is closed now. It will open tomorrow at 6:00 a.m.