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Black Bear Diner West Valley
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
Waited at our table tonight with a party of 6 for over 20 minutes. Not once did nobody approach us to ask about our drinks or if we were ready to order. Totally ignored by every member of the staff the entire 20 minutes we sat there before walking out.
Delivery was super fast with Uber eats 03/29/21, the breakfast itself came with everything and more I needed (all condiments!) the vanilla cold brew is AMAZING🤤 HOWEVER, I got 4 bites in and found a blonde hair in my omelette which I’m super upset about as I was looking forward to trying this diner. Totally lost my appetite and I got $25 worth of food and now I feel like I can’t eat it. Contacted the restaurant and the manager was super professional, however they said they could not refund my order and I would have to or... read more
Business response:
We are sorry to hear about your disappointment regarding your recent visit. Your concerns will be addressed. My manager would like to address this personally. Please email us directly with your first and last name, and phone number to reach you. We will be in touch with you shortly. info@blackbeardiner.com
RecommendedDelivery was super fast with Uber eats 03/29/21, the breakfast itself came with everything and more I needed (all condiments!) the vanilla cold brew is AMAZING🤤 HOWEVER, I got 4 bites in and found a blonde hair in my omelette which I’m super upset about as I was looking forward to trying this diner. Totally lost my appetite and I got $25 worth of food and now I feel like I can’t eat it. Contacted the restaurant and the manager was super professional, however they said they could not refund my order and I would have to or... read more
Business response:
Keep feeding your inner bear! We look forward to seeing you soon Lexi !
RecommendedWe L♡ve this Place ! Great Atmosphere, Great Food, Great Service. They made us feel right Home. :)
Business response:
Thank you so much for your kind words, Douglas. We really appreciate you taking the time out to share your experience with us. Keep Feeding Your Inner Bear!
RecommendedGreat place to eat breakfast. The servers are friendly and efficient. Jess is always happy and pleasant. She can handle more customers alone than I’ve ever seen. The cooks work hard and the atmosphere is great.
Business response:
Thanks for taking the time to let us know about your great experience feeding your inner bear! We’ll be sure to pass your kind words on to our staff. We hope to see you again soon. :-) Keep Feeding Your Inner Bear!
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Business response:
Oh, no! It seems like we missed the mark. If you wouldn’t mind taking the time, please email us and let us know how we could have made your experience better. info@blackbeardiner.com
Waiting 20 mins and I had to ask for service and something to drink service sucks and rude
Business response:
John , we’re sorry to hear your experience at Black Bear Diner wasn’t up to snuff. We work hard to make sure every diner leaves happy and satisfied with delicious food and great service, and when that doesn’t happen, we want to know about it! If you don’t mind taking the time, please email us at: info@blackbeardiner.com with some details about your visit
The under cooked chicken was a big no no. But an undercooked pancake is just sad!
Business response:
Thanks for your feedback . We are sorry to hear your disappointment over your meal. We strive to serve great meals with great service and it sounds like we let you down. My manager would like to address this personally. Please email us a little detail about your meal and we will be in touch with you. info@blackbeardiner.com
Nope waited 10 mins to get drinks ordered then we waited another 10 minutes to even pay disorganized multiple times we have been there. On top of having to hunt someone down to even give us our check. Horrible service. Won’t be back
Frequently asked questions about Black Bear Diner West Valley
How is Black Bear Diner West Valley rated?
Black Bear Diner West Valley has a 4 star rating with 5,288 reviews.
When is Black Bear Diner West Valley open?
Black Bear Diner West Valley is closed now. It will open at 6:00 a.m.