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Black Bear Diner West Valley
About this business
Location details
| Weekday | Schedule | Status |
|---|---|---|
| Mon | 6:00 a.m. to 10:00 p.m. | |
| Tue | 6:00 a.m. to 10:00 p.m. | |
| Wed | 6:00 a.m. to 10:00 p.m. | |
| Thu | 6:00 a.m. to 10:00 p.m. | |
| Fri | 6:00 a.m. to 10:00 p.m. | |
| Sat | 6:00 a.m. to 10:00 p.m. | |
| Sun | 6:00 a.m. to 10:00 p.m. |
This was one of the first places we went after birth of our baby (West Valley City, Utah location). We had a stroller that holds the car seat, and wanted to be sat in a side booth, away from the busier part of the restaurant, so that our stroller wasn’t in people’s way. But the host was clearly upset by this, and was so rude. Her body language shifted and we felt we weren’t really welcomed. Our server was great, but the host’s attitude and rudeness was enough for us to never ever want to visit black bear again, which is unfo... read more
Business response:
Hello Tenzin, first let me say that I am so sorry for your recent visit to this location. My name is Troy and I am the GM of the West Valley location, and you should have never experienced an interaction that made you feel this way. This company was built on the belief that we are all family and having one of our team members make you feel as if you were not welcome is unacceptable. I would love to reach out to you personally and apologize and if given the chance you can provide me with a contact number I want to make thi... read more
Waiting for food for 50 minutes when the waitress finally came over and said they Gave our food to someone else sorry she said have put your order in again Still nothing 15 minutes later . Nobody came back over. What a joke got Up and left. Manager just leaned against the counter never came over. Will not return.
Waited 20 minutes for a table for two . . . watched two empty tables that whole time. Yup, the tables were ok, saw them used, but others were then empty - with a long line waiting to be seated. After all of that, the food was meager, cold and probably wouldn't taste good if it was warm. Live and learn.
Business response:
Thank you for providing your feedback and letting us know about this issue, Keith Widdison. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please private message us at and we'd be happy to help you out.
if you can't arrive right as they open on the weekend, then expect at least a 20 minute wait to sit.. 20 to order, and 20 to start eating. then the order will probably be wrong. I've been to 2 different locations, and had varying experiences...
Business response:
We're sorry to hear this Duane. If there?s something we can do to make your experience even better, please private message us your contact information and we will be in touch with you.
Come here only if u want to wait hours
Business response:
Thanks for the review and feedback. We will share this with our team!
Come here only if u want to wait hours
Their biscuits were dry even after sitting to cool under their sausage gravy. And their hash browns was burnt. Their chicken fried steak was good but not worth the price. Service was the only thing not to complain about.
Their biscuits were dry even after sitting to cool under their sausage gravy. And their hash browns was burnt. Their chicken fried steak was good but not worth the price. Service was the only thing not to complain about.
Frequently asked questions about Black Bear Diner West Valley
How is Black Bear Diner West Valley rated?
Black Bear Diner West Valley has a 4 star rating with 5,288 reviews.
When is Black Bear Diner West Valley open?
Black Bear Diner West Valley is closed now. It will open tomorrow at 6:00 a.m.