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Blaenos House Nursing Home, Llandovery, Carmarthenshire, SA20 0EP, United Kingdom
Get directionsMy mother has been a resident at Blaenos since May 2020. She is genuinely well cared for by the staff and treated with dignity. We have been well informed during the pandemic receiving regular updates on mam's wellbeing. We have been warmly welcomed to Blaenos since visiting has been allowed always feeling safe and secure. The environment at the home is not static or still but busy and lively as the staff regularly arrange great activities keeping residents engaged and stimulated. The fact that there is a Welsh ethos at the ... read more
Business response:
Thank you very much for your kind words which we will share with the care home team. Your feedback will help us continually review and improve our services going forward.
My mother said "Have I come to the right place? this room is it really for me?" this was a phone conversation in February. The room was spotlessly clean. I have the greatest respect for the staff, calmly and efficiently doing a really difficult job at such a difficult time. When my mother had a stroke one of the staff was sitting with her when I arrived holding her hand.
The staff always have time to talk to us about my father-in-law's general health, medication and state of his wellbeing. This is appreciated because of the covid visiting restrictions. he has put on some badly need weight and his diabetes has not been so well controlled for years. For the most part, he appears content and we very grateful to the Blaenos staff for their excellent level of care.
Everything in Blaenos is of excellent quality. All the staff are knowledgeable and helpful at all times. The last year or more has been very difficult because of Covid, but the staff have all done their best to be helpful.
Wonderful setting to be able to care for elderly relatives with needs related to dementia care. From August 2019 - February 2020, my mother-in-law was resident within Blaenos House. The clue is in the name, it is homely, friendly, welcoming and full of kindness. During this period, as a family we have been witness to moments of delight and sadness, all accompanied by the team at the house. My mother-in-law has had to contend with the damage to her mind by this savage disease but has been ably supported at all times by the te... read more
We found the home a friendly, caring environment. As our father was a Welsh speaker, it was important that staff communicated with him through the medium of Welsh. We greatly appreciated the care and kindness shown to him and us as a family during his last days.
My mother was in Blaenos House Care & Nursing Home from March 2009 until her death in January 2018. She had dementia which progressively got worse over the years, and in the last few years, she had to be fed. She was also doubly incontinent. During the whole nine years of her stay there, both the nursing and care home staff were so caring and attentive towards her. The communication from them was excellent at all times. I live in Leicestershire 170 mile from the care home, so I was only able to visit once a month. Therefore ... read more
My relative was admitted to Blaenos in July 2017 with complex needs. The home is managed most efficiently with guidance and supervision provided to all staff who work well within a team. Residents are treated with dignity. Care plans are discussed with the family. Communication is excellent. The building is clean and is currently being refurbished to a high standard, providing a comfortable environment for everyone. I have received excellent support and reassurance from the manager in a professional manner. The care delivere... read more
Dad was admitted here in March as a result of a crisis situation, but it was always well understood that I wished him to return home to be cared for. I am also his Power of Attorney for health and well-being and as such, should have been involved in all decisions relating to his care. Dad suffers from advanced dementia and demonstrated increasingly challenging behaviours to the extent that I was advised that care could probably not continue to be provided and that I could be advised of this at 24 hours' notice. I insisted th... read more
Business response:
Dear Lucinda, I was naturally disappointed to read your review and I am sorry you have had a negative experience with our home. We take pride in the care and support that we provide both to residents and their families and it is something we take very seriously. Unfortunately, there are times when a person’s needs change and they can no longer be safely cared for in our home, and it is our priority to address their needs immediately. We always keep family members aware of any changes and I would like to reassure you that all... read more
Blaenos House Nursing & Residential Home has a 4.8 star rating with 46 reviews.
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