Blenheim House Care Home's cover image
Claimed

This profile has been claimed by the business owner or representative.

Blenheim House Care Home

4.9

About this business

Location details

27 Shurnhold Bath Rd, Melksham, ENG, SN12 8DD, United Kingdom

Get directions
4.9211 reviews
Select a rating
Gill's profile image
Gill 
9 years ago

My aunt was only resident for three weeks, having moved from another nursing home. The atmosphere at Blenheim House is calm and caring. The staff are welcoming and my aunt was treated with care and compassion as were we. Her end of life was managed as we hoped and she died peacefully with a staff member in attendance. 

Gretchen K's profile image
Gretchen K 
9 years ago

The staff are coping with a very difficult job to the best of their ability. 

H F's profile image
H F 
9 years ago

My mother began at Blenheim House in August 2014. She has settled in remarkably well as a result of the excellent care she has experienced and combined with the wonderful environment she finds herself in. She has been able to walk in the garden which is such a fundamental part of her life. She enjoys a beautiful room and good food. The staff are exceptional always giving as much time as possible to her needs. She is a fiercely independent woman and they have recognised that and showed it whenever possible. 

C F's profile image
C F 
9 years ago

Blenheim House and staff would have been given excellent in almost every category bar for one or two small issues. i.e laundry care, personal belongings going astray from the laundry, not all the time but on the odd occasion. The odd request of furniture repair takes a long time to action on occasions, but staff always seem flat out so it's understandable. The kindness of staff is second to none, the rooms are lovely, sometimes could be cleaner in the corners! Meals more suitable to those with great teeth/dentures (softer ve... read more

Kim R's profile image
Kim R 
9 years ago

My husband was only 45 when diagnosed with a brain tumour in 2010. Blenheim House took care of him for the last weeks of his life and I cannot fault them for the love and support they gave to both my husband and myself. The staff genuinely care. They love the work they do and were all visibly upset by his passing. Although my husband was living in Clover Meadows, the floor predominantly for Alzheimer's residents, the staff did everything possible to give him 24 hour care and adjust to his needs and keep him safe. You cannot ... read more

Marcus C's profile image
Marcus C 
7 months ago

Please do not be taken in by the free coffee, cakes, nice garden and the facilities on offer at this care home. The thing that was totally lacking during my wife's respite care was high quality care. My wife previously had stayed in two care homes which charged a lot less than Blenheim and the quality of care was very high, be careful and do loads of research. 

Business response:

Dear Mr C We are very sorry to receive your review and that you have been so disappointed in the care your wife received whilst at Blenheim House last year. I can assure you that your complaint was thoroughly investigated last September, and we have tried to invite you to meet with us to share our findings and assure you of our care standards. It is unfortunate that these were declined. Residents' care is always our priority here and we can only apologise again if you did not find this to be the case at Blenheim House. 

Trish S's profile image
Trish S 
8 years ago

My father-in-law would often be left unclean, unwashed and in old clothes. They didn't accommodate to his personal needs and he was often left with no one to talk to. There were a few incidences where staff shouted and upset my father-in-law. They lost his false teeth, TV remote, clothes, and other things. When we questioned the staff about him they were rude, unaccommodating and acted as though all the issues either weren't a problem or as though it wasn't their fault. They shrunk his designer jumper and when questioned abo... read more

Business response:

Thank you to the family for taking the time to provide feedback, which we always truly value. I accept that back at the time to which the comments relate, February 2016, there were shortcomings in this gentleman’s care and in the way that the family’s concerns were initially handled. As with any concerns raised, we take these very seriously and seek to improve by listening and reflecting on all feedback provided. I subsequently investigated this matter myself, met with the family and provided a formal response. As part of ... read more

Frequently asked questions about Blenheim House Care Home

How is Blenheim House Care Home rated?

Blenheim House Care Home has a 4.9 star rating with 211 reviews. 

When is Blenheim House Care Home open?

Blenheim House Care Home is open now. It is open 24/7.