Call Sales: 1 800 561 3357
Birdeye Logo Large 2020
Birdeye logo
  • Solutions
    • By Company Size
      • Small BusinessSmall Business
        Grow your business and dominate your competition
        Small Business
        • Industries
          • Healthcare
          • Dental
          • Real Estate
          • Home Services
          • Retail
          • Legal
          • Financial Services
          • Hospitality
          • Automotive
          • Restaurants
          • Insurance
          • Personal Services
      • EnterpriseEnterprise
        Whether you have 10 or 10,000 locations, master customer experience at scale
        Enterprise
        • How it works
        • For marketing
        • For customer experience
        • Features
        • Industries
          • Healthcare
          • Dental
          • Real Estate
          • Home Services
          • Retail
          • Legal
          • Financial Services
          • Hospitality
          • Automotive
          • Restaurants
          • Insurance
          • Personal Services
    • By Industry
      • Healthcare
      • Dental
      • Real Estate
      • Home Services
      • Retail
      • Legal
      • Financial Services
      • Hospitality
      • Automotive
      • Restaurants
      • Insurance
      • Personal Services
  • Products
    • Attract
      • Listings Put your business on the map, be found everywhere
        Listings
      • Reviews Generate, monitor, manage, and share reviews on 200+ sites
        Reviews
      • Referrals Grow sales with referrals from happy customers
        Referrals
      • Google Seller Ratings Get better ROI on your Google ads with reviews
        Google Seller Ratings
      • Pages Engage and convert at every location with custom pages
        Pages
    • CONVERT
      • Messaging Manage conversations from a single inbox
        Messaging
      • Social Manage posts, reputation, and reporting across locations
        Social
      • Webchat Chat with website visitors to convert them into fresh leads
        Webchat
      • Appointments Book and confirm appointments across digital channels
        Appointments
      • Mass Texting Engage customer 1:1 or in bulk via their preferred channel
        Mass Texting
      • Payments Get paid faster with text to pay and card readers
        Payments
    • DELIGHT
      • Surveys Gather feedback to improve customer experience
        Surveys
      • Insights Use AI to turn customer feedback into actionable insights
        Insights
      • Benchmarking Make competitive insights your unfair advantage
        Benchmarking
  • Partners
  • Resources
    • Learning
      • Webinars
      • guides
      • Blog
      • Videos
      • podcast
      • Press
    • Customer stories
      • Birdeye Results
      • Case studies
      • Customer heroes
      • Our reviews
      • Awards
      • Advocacy program
    • Objectives
      • Review Management
      • Review Generation
      • Online Reputation Management
      • Customer Messaging
      • Referral Marketing
      • Website Chat
      • Google Reviews
      • Google My Business
      • Facebook Reviews
      • Business Listing Management
      • Customer Experience
      • Social Media Management
  • Pricing
  • 1 800 561 3357
  • Sign In
  • Watch Demo

Home Blog Customer Survey

Category - Customer Survey

Customer feedback is the best way to discover where your business needs improvement. Learn how you can use customer surveys to create the best customer experience possible.

Be The Business Everyone Wants To Do Business With 1
Customers filling feedback forms in stores for immediate responses

Mastering customer feedback forms for growth

12 min read
Last Updated May 23, 2023
Birdeye Pulse Surveys

Double your survey response rate with Pulse Surveys

3 min read
Last Updated Aug 18, 2022
Were you satisfied with the customer service?

How you can create a winning customer satisfaction survey

12 min read
Last Updated Nov 30, 2022
relationship surveys

Relationship surveys vs. transactional surveys

5 min read
Last Updated Nov 22, 2022
anonymous surveys

Anonymous Surveys: Are They Really Worth The Hype?

8 min read
Last Updated Nov 29, 2022

The complete guide to employee feedback surveys

8 min read
Last Updated Nov 22, 2022
voice of the customer

Voice of the Customer Explained

11 min read
Last Updated Dec 14, 2022
net promoter score

Net Promoter Score Explained

7 min read
Last Updated Nov 25, 2022
Here's a glimpse of Birdeye Surveys upgraded look.

We’ve Upgraded Our Award-Winning Customer Surveys

5 min read
Last Updated Nov 14, 2022
1 2 >

Get more Google Reviews today

Industry
  • Advertising / Media / Agency
  • Agriculture, Fishing & Forestry
  • Arts & Entertainment
  • Automotive
  • Beauty
  • Business Services
  • Community & Social Services
  • Construction
  • Consumer Goods
  • Consumer Services
  • Contractors
  • Dental
  • E-commerce
  • Education
  • Finance
  • Government
  • Healthcare
  • Home Services
  • Hospitality
  • Insurance
  • Legal
  • Manufacturing
  • Real Estate
  • Recreation
  • Restaurants
  • Retail
  • Technology
  • Transportation Services
  • Wellness
  • Other
How many locations?
  • 1 location
  • 2-9 locations
  • 10-24 locations
  • 25-99 locations
  • 100+ locations

By continuing, you’re agreeing to Birdeye terms and conditions.

Birdeye for businesses
  • Listings
  • Reviews
  • Referrals
  • Pages
  • Google Seller Ratings
  • Messaging
  • Webchat
  • Social
  • Mass Texting
  • Appointments
  • Payments
  • Surveys
  • Insights
  • Benchmarking
  • Ticketing
  • Google for local business
  • Review Management
  • Review Generation
  • Online Reputation Management
  • Customer Messaging
  • Referral Marketing
  • Website Chat
  • Google Reviews
  • Google My Business
  • Facebook Reviews
  • Business Listings Management
  • Customer Experience
  • Social Media Management
  • Dental
  • Healthcare
  • Real Estate
  • Financial Services
  • Legal
  • Automotive
  • Retail
  • Hospitality
  • Insurance
  • Home Services
  • Restaurants
  • Personal Services
Learn more
  • About Us
  • Leadership Team
  • Watch Demo
  • Book a time
  • Resources
  • Blog
  • Press
  • Product Updates
  • Careers
  • Success Stories
  • Birdeye Reviews
  • Birdeye Results
  • Contact Us
  • Managed Services
  • Professional Services
  • Scan Your Business
  • Find a Business
  • For Developers
  • Birdeye Support
  • Refer a Business
  • Customer Advocacy Program
Ic App Ios Black Ic App Android Black
CONTACT SUPPORT
  • Terms & Conditions
  • Privacy Policy
  • Security
  • HIPAA
  • CCPA
  • © 2023 Birdeye Inc
See Pricing Book a time