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Bluebird Care Bournemouth & Poole
- Home Health Care
- Poole
About this business
Location details
Suite 13, Branksome Park House, Branksome Business Park, Bourne Valley Rd, Poole, BH12 1ED, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
All is ok. I would contact you if I have a complaint as usual by email or phone. I do not appreciate the money I pay you to be wasted on constant reviews!
Business response:
We really value your feedback, thank you. It's very important to us that we seek regular feedback to ensure our services meet and exceed customer needs and expectations, and to enable us to continue to improve our services. We do apologise if this has caused any inconvenience.
Everything satisfactory at present.
Business response:
Many thanks for letting us know that you are pleased with our service, we're very glad you are happy with the care and support you are receiving.
We have found Bluebird Care Bournemouth to be staffed by warm, caring, supportive care workers who are well supported and managed. Their out of hours support is excellent also. Our 82-year-old father, who is carer to our dementia-suffering mother, was initially against anyone supporting his care of Mum, but the Bluebird team have very quickly established a positive relationship with both of them. Recently, a member of the care team arrived to help put Mum to bed and discovered Dad with a head wound (he had fallen over). I wa... read more
Business response:
We are delighted that you have received such a first class service and that we have helped support both your parents and your wider family. The situation you describe is just one example of the true dedication and care we pride ourselves in delivering to each and every one of our customers. Safety and independence within one’s own home, and support to all our fantastic care team is paramount. Thank you very much for your feedback – it really is appreciated.
Our carer is a delightful, competent person to encourage and care for my wife who would otherwise sit watching television and would be reluctant to dress herself. Our carer is happy to clear up the crockery and makes the bed. We are very happy to have her help.
Business response:
Thank you so much for such positive feedback about your carer. We are delighted to have made such a difference to your lives, and hope to be able to continue delivering such high standards of care to enable you to live your lives in the way you chose. Your feedback is greatly appreciated
All members of the team attending my friend and companion have been very efficient and pleasant performing the various tasks required with utmost care. There is support when needed.
Business response:
Many thanks for taking the time to submit a review of our services. We are delighted that your friend is enjoying the service they are receiving.
A very professional organisation that listened to us and managed our needs. The carers were all excellent. Their timekeeping was good and they were always positive and cheerful. It was easy to make contact with the office and they were always helpful. An exceptional care company.
Business response:
Many thanks for your feedback. It has been a pleasure supporting you and your husband. Best wishes from the team at Bluebird Care
Bluebird Care (Bournemouth) provided my Mum with the very best of care. She was treated with dignity and respect and enjoyed socially interacting with your friendly staff. From the beginning of the setting up process, when dealing with management, to the actual period of care, my sisters and I felt Mum was in very capable hands.
Business response:
It was our pleasure to have helped support your Mum, and to help put your minds at ease. She will be missed by the office and care team alike. From all at Bluebird Care, we wish yourselves and your Mum all the very best.
One of the carers came and tried to make breakfast for my mother. First, she put cooking margarine on the toast, then the second slice was not to my mother's liking. The carer's response was 'well get up and make it yourself '. My mother was very upset as she is an invalid and finds getting up by herself very difficult. I asked her to leave and phoned Bluebird to terminate their service. Some of the other carers were quite nice but my mother was not happy having different people at different times each day.
Business response:
Dear Amanda, thank you for sharing your feedback with us, we are aware of the situation you are referring to and we are sorry that your experience with us did not match your expectations. We take all customer concerns very seriously and investigate all situations that are brought to our attention immediately. We continue to review our processes to ensure we always deliver the highest standards of care.
Frequently asked questions about Bluebird Care Bournemouth & Poole
How is Bluebird Care Bournemouth & Poole rated?
Bluebird Care Bournemouth & Poole has a 4.6 star rating with 56 reviews.
When is Bluebird Care Bournemouth & Poole open?
Bluebird Care Bournemouth & Poole is open now. It will close at 5:00 p.m.