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Bluebird Care Camden & Hampstead
- Home Health Care
- London
About this business
Location details
The Rear Building, 77 Fortess Road, London, NW5 1AG, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
In general, very satisfied. But I don't like being sent younger carers and having to show them everything that needs doing.
Business response:
Thank you for your review. We have taken onboard your comments.
I have balance problems and a deteriorating spine which makes walking difficult. I was looking for someone once a week to assist me and get me out of the house. I had parks, galleries and museums on my wish list. Then it was March 2020 and Covid-19 happened. All the above had to be changed to ‘taking exercise’ and buying oddments from local chemist and food shops. Occasionally, we would take a taxi to the bank at Marylebone for a change of scene, though everything was shut. Fortunately, I have the most wonderful, helpful and... read more
Business response:
It has been a pleasure supporting you over the last 12 months. We are so pleased that you are happy with the care we have provided. Thank you for taking the time to leave this review.
Bluebird Camden provided day and night care for my terminally ill 93-year-old mother. They were very kind, gentle, responsive to and respectful of her needs and her preferences. They made sure I was aware of important issues such as skincare, and of course, dealt with these in their care of her. They provided emergency care at short notice and were very courteous, reliable and efficient - very easy to deal with and accessible. I would definitely engage them again if the need arose.
Business response:
Thank you for taking the time to leave this review. We are really pleased you had a positive experience and that we had the opportunity to care for your mother. It is brilliant to hear you would engage us again in the future if the need arose.
We have had a fantastic experience with Bluebird Care, and I would highly recommend them. They got the measure of my mum and her needs very quickly and assigned a fantastic carer who suits Mum perfectly. She has revolutionised Mum’s life and ours and enabled us all to live a much easier life. It’s very hard to know where to start when you first find that a relative needs care and Bluebird were and are very supportive.
Business response:
The team are so pleased to hear that they have revolutionised both yours and your mum's life. Thank you for sharing your experience of Bluebird Care Camden & Hampstead, it is lovely to hear what a difference we have made.
I am a private carer and needed an agency to bridge the care I was providing to my elderly client as her condition deteriorated and I can not recommend Bluebird enough. The member of staff who I initially spoke to, was so helpful and understanding of a quite complicated situation. The supervisor and the carers were all so helpful, smiley and very willing. The lady who arranges the schedules (I think) added in extra visits as short notice, nothing was to much trouble. The communication seems to be spot on and that is key in t... read more
Business response:
We appreciated you sharing this feedback. Providing peace of mind is at the core of what we do, it is lovely to hear that your dealings with everyone on the team were consistently positive. Thanks again.
My aunt, aged 95, was diagnosed with late-onset Alzheimer's disease. In November 2017 I was asked by the consultant to arrange daycare for her (she was a self-funder). From the lists of agencies given me by the social worker, I chose Bluebird Care Camden & Hampstead as it was the only agency with an outstanding rating by the CQC. They provided carers to wash and dress her, cook her meals, clean her flat, and do the laundry and shopping. There was continuity of care as the same carer did the majority of the day's visits and t... read more
Business response:
Much appreciated. Thank you for taking the time to write feedback about the care and support we provided.
I cared for my mother, who had advanced Alzheimer’s, for the past 4 years and used Bluebird Care for support with her care needs. I can honestly say, that I was so very fortunate and grateful to have the amazing carers that I did. Mum's regular carers were knowledgeable, empathetic, professional and client-focused. A few took caring to a different level and were excellent, resourceful and effective. They taught me so much as well as learning themselves from our experience as a family. They followed the care plan implicitly, ... read more
The main Bluebird carer I have had this past year is intelligent and understanding of my needs (I am 98 years old) and is quick to my needs. The same applies to other carers I have had at the weekends, so my general experience is good.
Bluebird works hard to ensure clients are cared for with compassion and as efficiently as possible. Clients can be fairly demanding and requests are dealt with thoughtfully and, as far as possible, answered speedily. Clients are notified when a carer may be late and this is much appreciated. My husband has suffered a number of falls recently and I have been gratified to see how carers have approached these, treating him gently, patiently and with professionalism. His dignity respected at all times. Bluebird works hard to mai... read more
Business response:
Sue, thank you for sharing your experiences of Bluebird Care Camden & Hampstead and the support we provide your husband. Best regards.
Frequently asked questions about Bluebird Care Camden & Hampstead
How is Bluebird Care Camden & Hampstead rated?
Bluebird Care Camden & Hampstead has a 4.8 star rating with 61 reviews.
When is Bluebird Care Camden & Hampstead open?
Bluebird Care Camden & Hampstead is closed now. It will open tomorrow at 8:30 a.m.