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Bluebird Care Camden & Hampstead
- Home Health Care
- London
About this business
Location details
The Rear Building, 77 Fortess Road, London, NW5 1AG, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Excellent care provider. Management provide wonderful supervision and checks. Carers have been very well chosen. Carers have fitted into my mother's needs and respected her dignity. She has managed to remain in her own home for much longer than I thought possible. Carers have also shown companionship and great kindness and also made grandchildren feel welcome.
Business response:
Thank you for your review.
The care staff are most helpful and friendly and do their best to comply with my various requests. To begin with, the management was inadequately organised in that they did, not communicating with me to alert me to changes in scheduling. After I complained about this, they are trying harder now to keep me informed of the dates and times when their staff is scheduled to visit me. The invoicing also left something to be desired. On the first invoice, the prices quoted were not correct and a second copy of the same invoice arri... read more
Bluebird Care (Camden & Hampstead) have been caring for my elderly uncle for almost two years. He has indicated that he is very happy with the care/support he has received. When I have been in contact with Bluebird Care staff, they have been very polite, helpful and efficient, and been able, for example, to accompany my uncle to medical appointments as well as visit him on a daily basis. I am very impressed with the service we have received from Bluebird Care.
The service Bluebird Care gives is, in our view, exceptional. Bluebird runs a most caring agency and all our dealings with the organisation have been very satisfactory. Your two operatives, if I may so designate them, have been very kind, punctual and caring. We could not be more delighted than we are with the service we are receiving - long may it go on.
Dreadful, dreadful experience dealing with this company. Where do I begin to start? A fiasco from start to finish. Some carers (nice uniform but that’s about it) bad. Some lazy, some incompetent, some ok. The admin staff member is a bully. I mean a bully the way she spoke time and again, even though I was nothing but polite. Was a disgrace. We were paying ourselves, not using social services money but must've been not paying enough £70 per week as quickly and abruptly got knocked off their books just before Xmas. Probably to... read more
Business response:
Dear Denise, We're sorry that your experience with Bluebird Care Camden & Hampstead did not meet your expectations and that you felt the need to leave this review. We are aware that we will not always receive five-star reviews, but the team work extremely hard to make sure this is the aim as a result of the care and support we provide and the customer service we offer. It is shame that we were not given the opportunity to discuss your points and concerns as I am confident with the recorded information and evidence we have, t... read more
Frequently asked questions about Bluebird Care Camden & Hampstead
How is Bluebird Care Camden & Hampstead rated?
Bluebird Care Camden & Hampstead has a 4.8 star rating with 55 reviews.
When is Bluebird Care Camden & Hampstead open?
Bluebird Care Camden & Hampstead is open now. It will close at 5:00 p.m.