Bluebird Care Elmbridge & Runnymede

4.9

Home Health Care
Addlestone

About this business

Healthcare Home Health Care

Location details

Heritage House, 52 - 54 Hamm Moor Ln, Addlestone, KT15 2SF, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.930 reviews

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Carolyn C

a week ago

I can't recommend Bluebird care enough. My mum came home from hospital and they have provided care twice a day for a month now. Mum loves the ladies who are kind compassionate and supportive of her needs.

Business response:

Thank you, Carolyn for your kind recommendation. We are always so pleased when we can provide the best care possible to our customers. We appreciate your support.

D A

4 months ago

My mother developed rapidly deteriorating Dementia managing this situation you feel very alone when searching solutions to support and ensure their dignity and wishes in my mother's case to remain in her home. I reached out to Bluebird who immediately came to visit us and gently communicated with my mother in helping her to understand what care plan could be provided trying their best to include her wishes. The carers had a very challenging job but they were honestly excellent in handling and caring what I appreciated most w... read more

Business response:

Thank you for sharing your experience and we are so pleased we could make this time easier for you and everyone involved. It's good to know that you appreciate all we do and that our advice and care was helpful.

M P

6 months ago

Bluebird have been looking after my elderly father for six months now, ever since my mother went into a care home. They have taken note of all his needs and wishes and have responded to any changing circumstances quickly and efficiently. He is more than happy with the carers who come to see him once a day, mostly to clean and look after the house, but also to provide him with some companionship and administer to his medication and occasional health needs. The staff are always only a phone message away and any changes in my f... read more

Business response:

Thank you so much for the review. We are always so pleased when we get feedback that confirms we are delivering on our vision and promise. We look forward to continuing this level of care for your father. Your review is appreciated .

Emma F

10 months ago

Bluebird Care have been a huge support for us as a family, not just in terms of everyday care, but when an illness came up the care and coordination to support whilst we were abroad was hugely reassuring. Staff went over an above with care and communicated to us whilst away. It is this level of care that makes a big difference. We are very grateful to the whole team. Thank you all!

Business response:

Thank you, it is so lovely to know we bring this kind of peace of mind for our customers and their families. Whether it's those times you are away or the day-to-day knowing your loved one is safe. It is our pleasure. Grateful for your review.

Jane E

10 months ago

Bluebird acted as 'double-up' carers for my mother's pre-existing 24 hour rolling home care for a period of 6 months when I managed to get Mum home from hospital. They were simply fantastic. Mum looked forward to their visits 4 times per day. They were such warm people, very friendly and caring. They fitted in well with Mum's team and were a pleasure to meet when I was there. They never let us down. Many of the carers came from Zimbabwe and how lucky were we to have them on board. The Office side of Bluebird were also initia... read more

Business response:

Thank you for your kind words. We are always so happy when we are able to be support our customers and families with the level of care we are so proud to deliver. We appreciate the review.

Michael J

a year ago

All staff are well trained and competent. Most of them come from overseas.

Business response:

Thank you so much. I am so happy you found our caregivers competent. We invest a lot of time in training. We have a wide range of caregivers both locally and from abroad, and we pride ourselves on making sure we deliver great care no matter what. Thank you for your review.

Sally S

a year ago

My sisters and I have been thoroughly satisfied with the care our mother has been receiving from Bluebird Care Elmbridge & Runnymede since November 2024. Her carer has been wonderful and another staff member has been great. We have nothing but praise for Bluebird.

Business response:

Thank you so much for your kind words of appreciation. It is so good to know that all our training and commitment to premium, compassionate and quality care filters down to our customers and their families. Your review is appreciated.

M C

a year ago

Bluebird Care Elmbridge & Runnymede has provided carer visits four time per day for my bed-bound husband - personal care etc. for eight months since November 2023. Extremely efficient carers and visits always punctual. I was never let down since I used this service. Highly professional and lovely carers, very kind, patient and sociable... efficient. My husband always looked forward to their visits and was sad to say goodbye. Highly recommended.

Business response:

Thank you for your review. It is really great to hear that you found our service up to your standards and that we met your expectations. We value our care experts and it is always good to know their training and ongoing support pays off. Appreciated.

Chloe W

a year ago

We have had care for Dad since July when we started on 3 visits a week and Dad now has live-in care due to his neurological condition progressing very rapidly. The Bluebird team have been amazing at helping us navigate all the continuing changes we experience and we know he is in great care and being taken care of. Thank you so much for your continued help and support!

Business response:

Thank you for the review, we always appreciate the feedback and knowing we can be a support for you all.