Bluebird Care Elmbridge & Runnymede

4.9

Home Health Care
Shepperton

About this business

Healthcare Home Health Care

Location details

Dial House, Govett Ave, Shepperton, TW17 8AG, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.935 reviews

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Jane E

a year ago

Bluebird acted as 'double-up' carers for my mother's pre-existing 24 hour rolling home care for a period of 6 months when I managed to get Mum home from hospital. They were simply fantastic. Mum looked forward to their visits 4 times per day. They were such warm people, very friendly and caring. They fitted in well with Mum's team and were a pleasure to meet when I was there. They never let us down. Many of the carers came from Zimbabwe and how lucky were we to have them on board. The Office side of Bluebird were also initia... read more

Business response:

Thank you for your kind words. We are always so happy when we are able to be support our customers and families with the level of care we are so proud to deliver. We appreciate the review.

Michael J

a year ago

All staff are well trained and competent. Most of them come from overseas.

Business response:

Thank you so much. I am so happy you found our caregivers competent. We invest a lot of time in training. We have a wide range of caregivers both locally and from abroad, and we pride ourselves on making sure we deliver great care no matter what. Thank you for your review.

Sally S

a year ago

My sisters and I have been thoroughly satisfied with the care our mother has been receiving from Bluebird Care Elmbridge & Runnymede since November 2024. Her carer has been wonderful and another staff member has been great. We have nothing but praise for Bluebird.

Business response:

Thank you so much for your kind words of appreciation. It is so good to know that all our training and commitment to premium, compassionate and quality care filters down to our customers and their families. Your review is appreciated.

M C

2 years ago

Bluebird Care Elmbridge & Runnymede has provided carer visits four time per day for my bed-bound husband - personal care etc. for eight months since November 2023. Extremely efficient carers and visits always punctual. I was never let down since I used this service. Highly professional and lovely carers, very kind, patient and sociable... efficient. My husband always looked forward to their visits and was sad to say goodbye. Highly recommended.

Business response:

Thank you for your review. It is really great to hear that you found our service up to your standards and that we met your expectations. We value our care experts and it is always good to know their training and ongoing support pays off. Appreciated.

Chloe W

2 years ago

We have had care for Dad since July when we started on 3 visits a week and Dad now has live-in care due to his neurological condition progressing very rapidly. The Bluebird team have been amazing at helping us navigate all the continuing changes we experience and we know he is in great care and being taken care of. Thank you so much for your continued help and support!

Business response:

Thank you for the review, we always appreciate the feedback and knowing we can be a support for you all.

M A

2 years ago

Our mum has been looked after by Bluebird for a number of years now, starting with general cleaning and help around the house, then several visits a week for support with personal care. In January 2024 we realised that she needed more support and the Bluebird team was there for us - her needs were assessed, a plan suggested and then implemented very quickly. She now has twice daily visits and we have the reassurance of knowing that carers are regularly going in. The team, both managers and carers, are wonderful - responsive,... read more

Business response:

Thank you so much for the review. It is so good to know that the team all work seamlessly together in providing great service. We appreciate the feedback and look forward to keeping your mum safe and comfortable at home.

J R

2 years ago

We have been using Bluebird Care for many years for my mother-in-law. Recently her care needs have greatly increased and Bluebird have exceeded our expectations in the support they have given to us as relatives and mother-in-law as the person receiving care. They actively assisted us in getting my mother-in-law home from the hospital and assessing her care needs. Organising equipment and assessments to fit her new requirements. We have app access to check on her daily health and care. We also have a message group with the of... read more

Business response:

Thank you so much for taking the time to give us a review. We are so happy that we can support you all in making it easier to have your mother-in-law safe and comfortable in her own home.

Judith V

3 years ago

In June, the family realised Mum needed full-time care. Having already had a successful care package from Bluebird Care, we approached them about live-in care. The lady who is living with Mum is absolutely wonderful. The process felt well managed and safe, and the manager brought the lady and made regular follow-up visits to check all is well. The live-in carer updates open pass 3 x daily, and we have a WhatsApp group. She does a lot to engage Mum and takes her out in her wheelchair. Mum seems a little more alert to her surr... read more

Business response:

Thank you so much for the review and very kind words. We are always so happy to know that our training and vision of care are working and that your mum is safe and happy in her own home.

Peter F

3 years ago

Bluebird Care have provided reliable home care for my mother for several years. They have never let us down during that time and they always treat her sympathetically. I would have no hesitation in recommending their services.

Business response:

Thank you so much for your review. We are always so happy to hear we support customers and their families, to be safe and comfortable in their homes, with our care.