Bluebird Care Elmbridge & Runnymede

4.9

Home Health Care
Addlestone

About this business

Healthcare Home Health Care

Location details

Heritage House, 52 - 54 Hamm Moor Ln, Addlestone, KT15 2SF, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.931 reviews

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Chloe W

2 years ago

We have had care for Dad since July when we started on 3 visits a week and Dad now has live-in care due to his neurological condition progressing very rapidly. The Bluebird team have been amazing at helping us navigate all the continuing changes we experience and we know he is in great care and being taken care of. Thank you so much for your continued help and support!

Business response:

Thank you for the review, we always appreciate the feedback and knowing we can be a support for you all.

M A

2 years ago

Our mum has been looked after by Bluebird for a number of years now, starting with general cleaning and help around the house, then several visits a week for support with personal care. In January 2024 we realised that she needed more support and the Bluebird team was there for us - her needs were assessed, a plan suggested and then implemented very quickly. She now has twice daily visits and we have the reassurance of knowing that carers are regularly going in. The team, both managers and carers, are wonderful - responsive,... read more

Business response:

Thank you so much for the review. It is so good to know that the team all work seamlessly together in providing great service. We appreciate the feedback and look forward to keeping your mum safe and comfortable at home.

J R

2 years ago

We have been using Bluebird Care for many years for my mother-in-law. Recently her care needs have greatly increased and Bluebird have exceeded our expectations in the support they have given to us as relatives and mother-in-law as the person receiving care. They actively assisted us in getting my mother-in-law home from the hospital and assessing her care needs. Organising equipment and assessments to fit her new requirements. We have app access to check on her daily health and care. We also have a message group with the of... read more

Business response:

Thank you so much for taking the time to give us a review. We are so happy that we can support you all in making it easier to have your mother-in-law safe and comfortable in her own home.

Judith V

2 years ago

In June, the family realised Mum needed full-time care. Having already had a successful care package from Bluebird Care, we approached them about live-in care. The lady who is living with Mum is absolutely wonderful. The process felt well managed and safe, and the manager brought the lady and made regular follow-up visits to check all is well. The live-in carer updates open pass 3 x daily, and we have a WhatsApp group. She does a lot to engage Mum and takes her out in her wheelchair. Mum seems a little more alert to her surr... read more

Business response:

Thank you so much for the review and very kind words. We are always so happy to know that our training and vision of care are working and that your mum is safe and happy in her own home.

Peter F

2 years ago

Bluebird Care have provided reliable home care for my mother for several years. They have never let us down during that time and they always treat her sympathetically. I would have no hesitation in recommending their services.

Business response:

Thank you so much for your review. We are always so happy to hear we support customers and their families, to be safe and comfortable in their homes, with our care.

O Y

2 years ago

I really must applaud your agency. The fluidity of care needs as they develop, your quick response at short notice when Mum came home, your care staff and the ease with which you have conducted the assessment and provided well-informed carers who are very much client-centred.

Business response:

Thank you so much for your review and rating. We are so pleased that the training, values and commitment to providing the best care and service to our customers is possible.

T M

3 years ago

I have been with Bluebird for over three years since going blind in 2019. I was looking for a care company that could provide me with one or more talented cooks, eagle-eyed housekeepers and friendly carers with a good sense of humour. I have been delighted with all these aspects and would recommend Bluebird very highly.

Business response:

The pleasure has been ours and you have been such a joy to look after. You sense of humour is such a pleasure too. Thank you for the kind words and your lovely review.

Emma C

3 years ago

Bluebird have helped my mother for years. They have always been extremely supportive and helpful. She has had consistently good care and has liked all the caregivers. She has looked forward to seeing them and enjoyed them being in her home. If at any time arrangements have had to change because of hospital appointments etc they have been helpful and accommodated the changes. In a world where you worry about an elderly relative they have provided quality safe care and it has been a huge weight off my shoulders.

Business response:

Thanks so much for the lovely review. We are so happy to be able to help you carry the load and provide the care your mother deserves. That's our aim.

Graham T

5 years ago

In 2018 Bluebird Care Elmbridge & Runnymede were chosen to be the carers for my mum and it never ceases to amaze me at the dedicated, loving care they provide. This gives great comfort to my mum as well as providing me with peace of mind that she is in very good hands. They go above and beyond. One of the best decisions I have made.