Bluebird Care Elmbridge & Runnymede

4.9

Home Health Care
Shepperton

About this business

Healthcare Home Health Care

Location details

Dial House, Govett Ave, Shepperton, TW17 8AG, United Kingdom

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Weekday	Schedule	Status
Mon	8:30 a.m. to 5:00 p.m.
Tue	8:30 a.m. to 5:00 p.m.
Wed	8:30 a.m. to 5:00 p.m.
Thu	8:30 a.m. to 5:00 p.m.
Fri	8:30 a.m. to 5:00 p.m.
Sat	Closed
Sun	Closed

4.935 reviews

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O Y

3 years ago

I really must applaud your agency. The fluidity of care needs as they develop, your quick response at short notice when Mum came home, your care staff and the ease with which you have conducted the assessment and provided well-informed carers who are very much client-centred.

Business response:

Thank you so much for your review and rating. We are so pleased that the training, values and commitment to providing the best care and service to our customers is possible.

T M

3 years ago

I have been with Bluebird for over three years since going blind in 2019. I was looking for a care company that could provide me with one or more talented cooks, eagle-eyed housekeepers and friendly carers with a good sense of humour. I have been delighted with all these aspects and would recommend Bluebird very highly.

Business response:

The pleasure has been ours and you have been such a joy to look after. You sense of humour is such a pleasure too. Thank you for the kind words and your lovely review.

Emma C

3 years ago

Bluebird have helped my mother for years. They have always been extremely supportive and helpful. She has had consistently good care and has liked all the caregivers. She has looked forward to seeing them and enjoyed them being in her home. If at any time arrangements have had to change because of hospital appointments etc they have been helpful and accommodated the changes. In a world where you worry about an elderly relative they have provided quality safe care and it has been a huge weight off my shoulders.

Business response:

Thanks so much for the lovely review. We are so happy to be able to help you carry the load and provide the care your mother deserves. That's our aim.

Graham T

5 years ago

In 2018 Bluebird Care Elmbridge & Runnymede were chosen to be the carers for my mum and it never ceases to amaze me at the dedicated, loving care they provide. This gives great comfort to my mum as well as providing me with peace of mind that she is in very good hands. They go above and beyond. One of the best decisions I have made.

James K

5 years ago

Bluebird has played an integral part in my grandfather and now grandmother's life for some time now. They are caring, honest, and extremely professional. Their service has meant that both my grandparents have been able to retain some level of independence, crucial for her mental health and wellbeing. They are always quick to respond when urgent care or action is needed and excellent at keeping me updated. My grandmother refers to them as angels. Really couldn't put it better myself.

Business response:

James, thank you so much for your kind words, both your grandparents have been a true joy to provide care for, and thank you for being so supportive at all times.

Mike J

5 years ago

Bluebird Care has been looking after Mum really well now for several years. As we struggle through Lockdown 3 Mum has remained positive and upbeat. Part of the reason for that has been the care and support she has received from her regular bi-weekly visits from the Bluebird Carers. She finds them 'excellent' and 'very pleasant and she is reassured by their presence saying 'I am not worried about falling'. I have been the main point of contact concerning Mum's welfare with the Bluebird Care office - either by phone or email. ... read more

Business response:

Thank you so much Mike for your positive feedback, your comments highlight how much more a care service is than just completing care tasks. We are very grateful to every member of our care team who has chosen to work with us, and comes to work with a smile!

Joanna B

5 years ago

I am very happy with the care provided by Bluebird Care to my Uncle for the last two years. They are always very helpful. We have a regular helper so we have formed a good relationship with them. They know him well and know when something is wrong or he is unwell. They contact me via text, telephone or email should they have any concerns, and have in the past called the doctor for me when my Uncle was unwell. They are always polite and caring, and the office staff are very practical and caring too. It is easy to speak with t... read more

Business response:

Dear Joanna, Thank you so much for taking the time to review our service, it has always been a pleasure to work with your family, and as always if there are any areas we can improve upon, please do let us know.

Kim F

5 years ago

The staff at Bluebird are exceptional. They care about their clients and will do everything in their power to look after them. They have provided an invaluable service and nothing is too much trouble. They have moved mountains to help us during lockdown and I am incredibly grateful to the team there.

Business response:

Thank you, Kim, for your incredibly kind words, it has always been such a pleasure to care for your Mother and to work with your family.

Margaret R

7 years ago

Nearly all carers have been very good. Just one or two were not up to standard. They are always very helpful and kind. I have never had so many compliments in my entire life as I have had from Bluebird carers and helpful suggestions.