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Bluebird Care Essex West
- Home Health Care
- Brentwood
About this business
Location details
Unit 1a, 284 Warley Hill, Warley, Brentwood, CM13 3AB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I realise that we are all individuals and that we all have different needs. Therefore I can only offer my opinion on the way in which I have been cared for. I know that I like everything neat and tidy and this may appear pedantic. But this is part of my personality. I personally think Bluebird offers a wide scope of care for their clients. They try to be accommodating to them as well as to their care staff. I personally appreciate the way in which they truly match the personalities of the clients and the carers together as I... read more
Business response:
Thank you so much for your kind words and for choosing Bluebird Care. We're glad to hear that you are happy with the service we provide and will ensure that we share this with our teams. Your comments help us enhance our services and so we really appreciate it. Many thanks.
Bluebirds were originally employed to oversee my father though at the time independent he had a couple of falls. This all worked very well. My father is now bed-bound and I do feel Bluebird was not as proactive as I would have liked with the change of circumstances, bearing in mind it was all new to us. My father is comfortable and we have had the same carers for the last 3 years who have my father's interests at heart.
Business response:
Thank you for your feedback and for choosing Bluebird Care for your father's needs. We're glad to hear that he is comfortable and that our carers have been dedicated to his well-being over the past three years. We appreciate your input regarding the transition to his current care needs and will strive to continue our ongoing conversations to support these transitions. Your comments help us enhance our services.
The day-to-day management and staff support is excellent. The carers are very sensitive to my needs and deliver all the services I require at home. The only issue was the charges were increased substantially during Covid and subsequently annually, and I feel the fees are expensive for people on a fixed income.
Business response:
Thank you for your positive feedback about our day-to-day management and staff support. We are delighted to hear that our carers have been sensitive to your needs and provide excellent service. Regarding the fees, we keep increases in line with inflation. We understand your concerns about costs, especially for those on a fixed income, and appreciate your understanding during the challenging Covid period where our costs to provide care increased. Your feedback is important to us.
Thank you so much for looking after my mum so beautifully, using your services always helps me relax and have an enjoyable week away knowing that I'm leaving my mum in good hands. It was lovely meeting with a staff member before my holiday and my mum enjoyed answering her questions so that her care plan could be designed especially for her. My mum said that everyone that came in to look after her was lovely and couldn't do enough for her and made her beautifully cut sandwiches for her lunch and the only downside was the fact... read more
Business response:
Thank you so much for your kind words and for taking the time to provide such a lovely review, I will pass this on to our team, Many Thanks again.
My mother is very happy with the help she receives from Bluebird Care. The carers are kind and considerate and treat her with dignity and respect. She enjoys chatting with them and finding out about their lives. I've found the company to be helpful and quick to respond on admin matters and overall, we're both very pleased with the service she receives.
Business response:
Thank you so much for taking the time to provide this review and thank you for your kind words. Many thanks.
Bluebird Care was recommended to me and I would not hesitate to recommend them to anyone else. Kind, friendly and empathic carers who my friend is very happy with. They go over and above. Highly recommend.
Business response:
Thank you for taking the time to provide a review, I will pass your kind words on to the team who I know will really appreciate them. Thank you again, Lisa.
For the last 16 months, the carers at Bluebird Care have looked after my Mother following a fall and a period in hospital. They see to all her needs in a cheerful and efficient way. Without them, she would not be able to stay in her own house which is her wish. They make sure she has all her meals and takes her tablets on time but also they chat with her and make her feel involved.
Business response:
Thank you for taking the time to provide a review, I will pass this on to the team who I know will be very grateful. Many Thanks, Lisa Green Marketing Manager
As a family, we are very happy with the care provided by Bluebird Care. Each day, Dad receives a visit from one of the carers who assist with his medication and spend time chatting with him - previously he would have days when he didn't see anyone. He now looks forward to his daily visit and enjoys chatting about his childhood, his family and the many places he has travelled to on holidays over the years. I have noticed that his sense of humour is returning too! The staff are very friendly, caring and professional in their a... read more
Business response:
Hi, thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well.
Bluebird Care cares for both Mum and Dad. They were extremely helpful before Christmas when my dad became very unwell. My dad is now in a nursing home but Bluebird still care for Mum. They are cheerful and caring and I know Mum loves chatting to them and hearing all about their lives. The house has always been left clean and tidy.
Business response:
Many thanks for your kind words and for taking the time to review our services, we will pass your kind words on to our team members.
Frequently asked questions about Bluebird Care Essex West
How is Bluebird Care Essex West rated?
Bluebird Care Essex West has a 4.8 star rating with 67 reviews.
When is Bluebird Care Essex West open?
Bluebird Care Essex West is closed now. It will open tomorrow at 8:30 a.m.