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Bluebird Care Essex West
- Home Health Care
- Brentwood
About this business
Location details
Unit 1a, 284 Warley Hill, Warley, Brentwood, CM13 3AB, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I needed care for my dad and after reading about Bluebird on the internet I rang and asked for more details. From that moment I have received friendly help, support and service. I have found this company to be professional, efficient and reliable. Invoices are easy to pay online and sent once a fortnight. I receive a rota of care each week and the carer is on time and Dad really likes them visiting twice a day. The care is also regularly reviewed by the company. The carers support Mum too as his main carer and she enjoys hav... read more
Business response:
Dear Susan, thank you for your feedback and kind comments. We take pride in our care team and services that we deliver, it is so great to hear you feel the same. I know our team enjoy visiting and supporting your dad and chatting with your mum too. Kind regards, Essex West team.
We are so pleased with the services of Bluebird carers. Always well presented and cheerful. They always understand my husband's dementia and give good answers to him. It is always helpful to have regular visits of the same girls as the continuity helps my husband with his spells of confusion. We appreciate the on-call contact if they are delayed at previous visits. Someone always arrives! These girls do a wonderful job in the work they do.
Business response:
Dear Jane, thank you for your time in giving us your valuable feedback. We really appreciate your time in doing this. We are so pleased that you are happy with our service. We take pride in all our care team's cheerfulness and professionalism, this is amazing to hear you feel the same. Kind regards.
We have worked with Bluebird Care for ten years and have been very pleased with the service. Recently some new carers have been introduced. This has gone very smoothly, and what could have been a difficult and unsettling time, because any change is difficult for the person cared for, it has been managed very efficiently and sensitively. No upset has been experienced. Routines have been maintained. Also, requests for different times to deal with bank holidays and London Ride have been actioned with great efficiency and goodwi... read more
Business response:
Dear Anne, thank you for your time in giving us a great review. We really appreciate your feedback. Kind regards.
I have found the carers are very kind and understanding towards my mum. They are very professional in personal care towards my mum. They also provide a service which helps me keep the house clean and tidy (washing, washing up, food service) as well as tablets are taken. Can not say anything negative towards the whole company.
Business response:
What a lovely review. Thank you for taking the time to leave us a review. We appreciate this a lot. This also helps us with making sure we continue to deliver quality care for all our customers to meet their individual needs. Thank You.
My sister is disabled, and lives alone, over 100 miles from my location. She is very happy with the care she receives from Bluebird, and all staff are caring and attentive to her needs. My sister is well looked after in her sometimes challenging situation. If there is a problem, I am confident that Bluebird staff will sort things out promptly and efficiently, and always respond positively to any of my concerns. I have confidence that any Medical emergencies are always dealt with immediately. Overall we receive excellent serv... read more
Business response:
Dear John Thank you for your review. We are proud of our Essex West care team and the professional way they treat all our customers like your sister with the best care and support they need. Kind regards Essex West Team
I cannot recommend the Brentwood Bluebird Care team highly enough! They have been a fantastic team of girls who have supported us and cared for my very ill father (who sadly died in October) and continue to care for my elderly mother. I consider that we were very lucky to find this company when we really needed help. Without exception, they are all lovely people and the continuity of seeing the same faces has been especially reassuring for my mother.
Business response:
Hi Bridget, thank you for taking the time to provide a review of our services. Your kind words mean so much to the team and I will ensure they are passed on.
Very satisfied with the service I receive.
Business response:
Thank you for taking the time to give us your review. Bluebird Care Essex West takes pride in knowing you are very satisfied with our service.
Due to unforeseen circumstances, we urgently needed a new care provider for my Mother. The previous provider had set a high benchmark and we were concerned about a change, but I can only say that Bluebird have exceeded expectation and the relief and support we feel like a family, is immense. The manager has shown extreme sensitivity and understanding in accommodating Mum's needs recognising that this change has created anxiety and a sense of loss for my Mum. Mum had a good relationship with her old carers and saw them as fri... read more
Business response:
Thank you so much for your time in giving us a lovely review. We really appreciate your positive feedback. Our care team are a real credit to us, we think very fondly of your mother. Thank you again.
All carers are kind and considerate towards my mother. My mother very much finds the continuity of carers very helpful given her needs and also given that she can become easily worried. From my perspective have found Bluebird Care to be very professional in dealing with any issues/queries.
Business response:
We are extremely proud to know our team have and continue to deliver such a great service to your mother. Thank you so much for the time you have given to give us this great feedback.
Frequently asked questions about Bluebird Care Essex West
How is Bluebird Care Essex West rated?
Bluebird Care Essex West has a 4.8 star rating with 61 reviews.
When is Bluebird Care Essex West open?
Bluebird Care Essex West is open now. It will close at 5:00 p.m.