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Bluebird Care Exeter
- Home Health Care
- Exeter
About this business
Location details
Suite 2, Chiltern House, Sigford Rd, Marsh Barton, Exeter, EX2 8NL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We have come into contact with Bluebird Care this summer, under difficult family circumstances. We have found Bluebird Care Exeter to be great. We would like to thank the team very much for the care my mother in law receives. Some cases are difficult ones, ours is very difficult and Bluebird have worked with us to overcome many hurdles and I would like to add that we live a long way from our family member. We trust Bluebird Care and know the high quality of care is there 4 times a day every day. Thank you.
Not a very good start but better now as time goes on.
My mother has care for half an hour each Friday and they cover various times when the family are on holiday. The care provided is of a high standard and tasks are completed when required. The majority of staff are courteous and compassionate and deal with my mother in a dignified way. There have been occasions when an arranged visit has not taken place and communicating this to us directly in order that we could take alternative action was not appropriate. This has now been dealt with should this occur again.
Mum has been looked after by Bluebird Care (Exeter) for two years. She has had an operation and periods in hospital but care is always suitably adjusted to meet her needs. Staff always listen and adhere to any instructions regarding her care. Carers arrive with a smile and are happy to chat over a cup of tea. Any queries or problems are rectified quickly.
Bluebird Care provides an invaluable service. My mother (who has dementia and Alzheimer's but is still sparky at nearly age 88) has carers three times a day. They are very professional and, above all, kind. We couldn't cope without the dedication they show. We have a supervisor who handles any changes to the care package (time adjustments, new tasks to put on the daily list) and this helps to make things efficient. I would also highly recommend asking Bluebird to sign you up for the app I have on my mobile phone, which shows... read more
Business response:
Thank you for your fantastic feedback. Great to hear all going well and that you find the app helpful to keep up to date with the home care we are providing. Thank you again for taking the time to write your testimonial of our services.
I would just like to say a huge thank you to Bluebird Care. The caring team have been fantastic, nothing is too much trouble for them over these past months. Their care and ongoing care, support and laughs along the way have put mum well on the way after what has been a few very difficult weeks recently, and being on the mend and recovering now she enjoys her visits. Thank you.
Business response:
Fantastic feedback - the team will be delighted, thank you. All the best for a continued recovery for your mother. Bluebird Care
Overall fairly satisfied but if carer and cleaner are going to late or not coming, I would like to be informed. When cleaner did not turn up I was charged and it took 2 phone calls from me and one from my daughter to get a refund.
Business response:
Hello, thank you for taking time to review our care. We do endeavour to sort out any issues as soon as they are raised and appreciate your feedback. Many thanks again. Bluebird Care, Exeter.
Sufficient and necessary time spent to determine the type and extent of care needed and able to be offered.
We have been very satisfied with the current level of support provided by Bluebird, and certainly hope to use their services into the future.
Frequently asked questions about Bluebird Care Exeter
How is Bluebird Care Exeter rated?
Bluebird Care Exeter has a 4.6 star rating with 56 reviews.
When is Bluebird Care Exeter open?
Bluebird Care Exeter is closed now. It will open tomorrow at 8:30 a.m.