This profile has been claimed by the business owner or representative.
Bluebird Care Exeter
- Home Health Care
- Exeter
About this business
Location details
Suite 2, Chiltern House, Sigford Rd, Marsh Barton, Exeter, EX2 8NL, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Mum has had morning and evening carers from Bluebird Care for over 4 years. Mum and I have always been impressed and pleased with the quality of the care given and it has been crucial in enabling mum (who is 94) to continue to live an independent life in her own home. The carers are generally efficient, friendly and managers have been accessible and efficient on the few occasions I've needed to contact them.
Business response:
Thank you for your time in reviewing our homecare services. We are incredibly pleased to receive this positive feedback and will share it with our Devon Bluebirds. It is so rewarding to hear that homecare is enabling your mum to stay at home and remain independent. Thank you again.
The standard of care given by Bluebird Care is very good. However, this is not a complaint but an observation. I do think the company would improve its profile if it reverted to written daily worksheets, which were left at the property of the client. Medical professionals and relatives would then have easy access to them which in my opinion and the clients is very important. Stopping this practice and putting reports on mobile phones, I think was a backwards step.
Business response:
Thank you for your positive review around the home care which we provide. Bluebird Care’s aim it to be an outstanding home care company – and part of that is to innovate where we believe it will add real value to our customers. The Pass System you refer to is an advanced tool which enables our whole home care team to manage our customer visits in real time and is highly recommended by the Care Quality Commission, who we are monitored by. The benefit of having the care notes of a customer, confidentially, available on-line ... read more
The carers have carried out their care plan satisfactorily as laid down in request of the personal care of my wife. Timekeeping has been very good.
Business response:
Thank you for taking the time to write your positive review of the home care services we provide for your wife. We are encouraged to hear you consider our timekeeping as "very good". Many thanks.
I can not speak too highly of the care given by Bluebird staff. It is absolutely excellent. The only problem experienced by me is the time keeping. The carers are late almost every day by half to three-quarters of an hour and occasionally, if the traffic is bad, even later. This causes a lot of anxiety when a hospital, doctors appointment etc has been arranged. It would seem that more staff are needed.
Business response:
Thank you for taking the time to review our service and we're glad you feel you can recommend us so highly. We will ensure one of our Supervisors contacts you to discuss any time-keeping issues you have. Many thanks again, Bluebird Care Exeter.
Very satisfied with care for my dad as it was difficult to persuade him he needed it. Carers are always pleasant and he actually looks forward to their visits. Sometimes I feel they don't use their initiative enough if they have finished jobs asked of them, i.e. simple bit of tidying is sometimes necessary. But generally, all of them are very good.
Business response:
Thank you and many thanks for taking the time to review our care.
I have found the Bluebird carers to be pleasant, helpful, polite and thoughtful. They do not have to do anything hard or difficult for me but I do like things done properly. Some girls are better than others and some are more punctual, but on the whole, I am satisfied with the care I receive. I must say that I think the charge of £135 for a sleep night is extortionate.
Business response:
Thank you for your review. We value and appreciate your feedback and your custom.
Frequently asked questions about Bluebird Care Exeter
How is Bluebird Care Exeter rated?
Bluebird Care Exeter has a 4.6 star rating with 56 reviews.
When is Bluebird Care Exeter open?
Bluebird Care Exeter is closed now. It will open tomorrow at 8:30 a.m.