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Bluebird Care Southampton
- Home Health Care
- Southampton
About this business
Location details
33a Salisbury Rd, Totton, Southampton, SO40 3HX, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Dad has received a good standard of care at all times. Communication is good and easy via the open pass app. The only reason I've not rated five stars is purely because we couldn't get the time of day for the morning visit that Dad would have preferred. Would recommend their services without hesitation.
Business response:
Thank you for your feedback. We are delighted to hear that you are happy with the standard of care our staff provide. We endeavour to improve at any opportunity, so we take on board your comments and a member of our team will be in touch to review this for Dad.
Bluebird Care staff have provided regular, reliable and kind help for my mum. It started with a little extra assistance and ended with daily care, right to the end. She died one week from her 95th birthday with a Bluebird holding her hand the morning she passed away, until I arrived at her home.
Business response:
We enjoyed looking after your mum and supporting you as much as possible.
We have been using Bluebird since April 2023. We are grateful for the support we receive helping to give my husband some respite from full-time care duties. The daily hour in the morning slot to get me up, washed and dressed is done with care and respect. The carers are timely and consistent and are keen to look after my welfare and any needs I may have.
Business response:
We thank you for the kind words. It is important to the management to continue to get feedback.
I have no complaints with staff and support given. Happy with all staff and aspects of care.
Business response:
Thank you for the kind review. You are one of our longstanding customers and we hope to continue to provide a high standard of care.
This was the last month of service, which I terminated in November for family reasons, as my partner has numerous prejudices and phobias. I personally had no problems with your service - my experiences are elaborated below.
Business response:
We are sorry we could not be of further help to you and we hope you will find proper support for what she would accept.
I found the care assistant very helpful, willing and diligent.
Business response:
Thank you for your review, we hope to continue to support you.
Bluebird is the first service provider I tried. It is well run and attentive, treating me with dignity and listening to any problems I or my family may have. I consider it gives very good value for money and have no hesitation in recommending it for others.
Business response:
Thank you so much for that kind review. We continuously hope to find good ways to improve our services. It is nice to hear you are happy with the service.
By and large, the service I receive is satisfactory, only occasionally does it fall down due to sickness and absenteeism of carers. The office staff leave a lot to be desired.
Business response:
Thank you for the honest feedback. As you are aware, we are currently undergoing a big challenge of implementing a new care planning and rostering system, as well as restructuring the branch with a brand new care manager. We are investing in better systems so we can monitor each performance better. This change will not happen overnight. At the same time, we are investing heavily into recruiting overseas staff due to the current lack of people available to work. We want to be able to ensure that we are ready to operate with t... read more
All the staff that visit and care for my dad, are so compassionate and treat my dad with the utmost care, are attentive to his needs and interact with him on a social level. They are always very respectful not just with my dad, but with my mum and our home. Thank you.
Business response:
Thank you for the kind review, we hope to continue to support your parents as long as possible.
Frequently asked questions about Bluebird Care Southampton
How is Bluebird Care Southampton rated?
Bluebird Care Southampton has a 4.2 star rating with 41 reviews.
When is Bluebird Care Southampton open?
Bluebird Care Southampton is closed now. It will open on Monday at 8:30 a.m.