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Bluebird Care Southampton
- Home Health Care
- Southampton
About this business
Location details
33a Salisbury Rd, Totton, Southampton, SO40 3HX, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Bluebird and the carers they provided made it possible for my elderly mother to stay in her own home for the last years of her life. They provided a responsive service to changing needs and virtually all the carers were compassionate and respectful even when my mother was not in a co-operative mood. She was well cared for and the carers were able to ensure other family members could complement their role to still feel involved. This was reassuring for me living overseas at the time. I and our family are indebted to Bluebird ... read more
Business response:
It has been a journey and we were very pleased to have assisted you and all your siblings with caring in the way you all wanted to. We all had her best interest at heart.
We are very pleased with the level of care and professionalism that Bluebird Care provides. We had to change Care providers very quickly and Bluebird was thankfully able to start within a few days. Thank you to all the team at Bluebird Southampton branch.
Business response:
We are so pleased with this review. We hope to continue to support you on the care journey.
The carers are very caring and friendly. They are good home helpers.
Business response:
Thank you for your kind remarks, we hope to continue to support you staying at your home.
Bluebird is providing consistently excellent care for my wife. The carers are always on time, efficient, cheerful and friendly. They are making a big difference to the quality of life for both my wife and myself.
Business response:
Thank you for your kind remarks, we always take pride in ensuring that our care assistants are making a difference to one's care needs.
My experience with Bluebird Care Southampton has been that they are all efficient, professional. The carers have been extremely good with my husband giving him kindness and reassurance when dealing with his personal care.
Business response:
Thank you for your kind remarks. We are glad to have made it easier for you to look after your husband.
Management is very helpful if I have problems. Carers are very pleasant, friendly, well trained and professional. Always ask if there is anything else they can help with e.g putting up and down the heavy ironing board or opening and shutting high windows or folding sheets.
Business response:
It is always great to hear that our teams do make a difference in people’s lives. We thank you for your kind feedback.
Bluebird Care have been excellent in every respect. They are willing to work with our live-in carer and to advise on training. Their carers are lovely and timekeeping is good. They are not fazed by situations they need to deal with. I am very grateful to them.
Business response:
Thank you for your kind feedback. We always endeavour to make a difference.
The standard of care for my mum after some initial setting in and stabilisation has been consistently good. Handovers are on the whole detailed and clear between each carer. There is possibly room for better communication between the office and the carer sometimes.
Business response:
We have noted your comments and will improve with that communication. As you are aware, sometimes unforeseen circumstances at the last minute, have caused problems to ensure that your mother and sister get the right personality match to live with them.
Bluebird staff has been visiting my stepmother for the past year. We appreciate that the aim of the support is to maintain her independence. We understand that she is fiercely independent and can be offhand and awkward, insisting she can manage without help. However, it is clear that this is not the case, and whenever we visit there is usually a large backlog of routine household tasks that have not been done, particularly laundry and food hygiene. There is one carer in particular who appears to be accepted by my stepmother,... read more
Business response:
I am sorry to hear that you are not happy with the communication between the family and the supervisors. We will address this with the team immediately. Unfortunately, we live in a world where we have part-time, and fulltime workers and different work availabilities. As a care provider, we actually mention that you would get a team of carers, not just a few, as that is impossible unless you go the direction of live-in care. If people are struggling with having several carers through the door then that is the solution. But if... read more
Frequently asked questions about Bluebird Care Southampton
How is Bluebird Care Southampton rated?
Bluebird Care Southampton has a 4.2 star rating with 41 reviews.
When is Bluebird Care Southampton open?
Bluebird Care Southampton is closed now. It will open on Monday at 8:30 a.m.