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Bluebird Care St Helens
- Home Health Care
- Saint Helens
About this business
Location details
70 Cambridge Rd, Saint Helens, WA10 4HD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:30 p.m. | |
| Tue | 7:00 a.m. to 10:30 p.m. | |
| Wed | 7:00 a.m. to 10:30 p.m. | |
| Thu | 7:00 a.m. to 10:30 p.m. | |
| Fri | 7:00 a.m. to 10:30 p.m. | |
| Sat | 7:00 a.m. to 10:30 p.m. | |
| Sun | 7:00 a.m. to 10:30 p.m. |
Reliable and friendly carers helping Mum out of bed, washing and dressing and making breakfast. Same in the evening helping her get ready for bed with gaps filled by family care. In her late 90s, things were getting tough at home but this service has helped her stay in her own home and is providing reassurance to my brother and I that she is safe and cared for.
Business response:
Thank you for the review of the care provided to Mum. It is a pleasure to be able to support your mum in staying at home and also providing reassurance for you and your brother.
The staff member allocated to my mam has been wonderful from the start and the assurance I get before and after each weekly visit is tremendous. The particular requirements (call 10 minutes beforehand) really help and the relationship is very positive and caring.
Business response:
Thank you for your review! It has been a pleasure getting to know yourself and Mum and arranging the care plan to ensure that you both feel supported. We are so happy to hear that you feel reassured by the weekly visits!
Bluebird Care is a company you can trust and rely on and I highly recommend them. The management team, supervisors, carers and all the staff are a pleasure to deal with and always treat my dad and I with the utmost respect. On two occasions in June and covering several days, I needed some evening "sits" and night "waking sits" for my dad at very short notice. Bluebird Care, once again, provided carers to cover these sits and I felt relaxed leaving my dad in their capable hands. Most importantly, my dad was happy and comforta... read more
Business response:
Thank you for your review, Paul. It has been a pleasure as always supporting both you and Dad. We look forward to being a part of your support system in the future.
We have had this care provider coming up to three months. Although they are still familiarising themselves with Mum and her care needs, they are looking after her extremely well. Customer Service, Supervisors and the organisation is very efficient.
Business response:
Thank you for your lovely review! We are glad that you are happy with the service that is being provided.
My Father has been receiving care in the evenings for approx. 18 months now. This gives me a level of reassurance as I live 220 miles away from him and I know someone will see him each evening to check he is safe. He is happy with the carers who visit and on several occasions, I have been with him when a carer has arrived and I have found them all very nice people.
Business response:
Thank you for your lovely review! It is a pleasure to provide care for your Dad and give you peace of mind!
To date the Bluebird Care team have been very supportive, informative and attended on time with good feedback of visits on every occasion. They ensure that the support they give is administered in a friendly, consistent and timely manner. The team are conscientious and welcome feedback.
Business response:
Thank you for your lovely review! We are glad that you are happy with the care provided for your dad.
My experience is that the staff work hard at building up a rapport with clients, getting to know their interests and experiences. Living some distance from St Helens, the daily updates are full of detail, putting my mind at rest. When required to speak to the office, the staff are knowledgeable and demonstrate a desire to put the client’s best interests at the centre of any resolution. Overall, very impressed with Bluebird Care St Helens.
Business response:
Thank you very much for your kind words, Michael. We are so glad to hear that you think so highly of our service.
We started using Bluebird Care in October 2023 when my grandfather's health started to decline. They have been very accommodating with care call changes. They are more than happy to complete anything that my grandad requires, they are very observant with his needs and will inform us of any problems he may have. My grandad also adores all his carers and says they are always happy, smiley and love a good chat. Couldn't be happier with them as a care company.
Business response:
Thank you for your lovely review. It has been a pleasure to support Grandad and the family through this period. We look forward to continuing support for you all.
Following a crisis in my mum's home (leaking roof) the Bluebird Care St Helens were magnificent in arranging to go round to my mum's home and reassure her that things would be fixed (this happened on a Sunday evening). Also arranged to keep her company until a family member could come to her house to be with her. Living over two hours away I could not thank Bluebird Care St Helens enough for "going the extra mile" and providing reassurance.
Business response:
Thank you for your review. We are glad to be able to help and provide reassurance to both you and mum during a time of need! We hope all is going well and are here if you need any support in the future.
Frequently asked questions about Bluebird Care St Helens
How is Bluebird Care St Helens rated?
Bluebird Care St Helens has a 4.8 star rating with 38 reviews.
When is Bluebird Care St Helens open?
Bluebird Care St Helens is open now. It will close at 10:30 p.m.