Bluebird Care St Helens

4.8

Home Health Care
Saint Helens

About this business

Healthcare Home Health Care

Location details

70 Cambridge Rd, Saint Helens, WA10 4HD, United Kingdom

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Weekday	Schedule	Status
Mon	7:00 a.m. to 10:30 p.m.
Tue	7:00 a.m. to 10:30 p.m.
Wed	7:00 a.m. to 10:30 p.m.
Thu	7:00 a.m. to 10:30 p.m.
Fri	7:00 a.m. to 10:30 p.m.
Sat	7:00 a.m. to 10:30 p.m.
Sun	7:00 a.m. to 10:30 p.m.

4.845 reviews

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F N

5 years ago

In my experience, this service has been professionally delivered by the staff, clearly committed to their roles and tasks. My youngest daughter arranged for me to have this service (she is a social worker) that Bluebird Care St Helens has a good reputation for deliver of service, her confidence has proved fully justified.

Business response:

Thank you so much for the wonderful review. We are so glad that you are happy with the care you receive and are always here in any way to help.

J R

5 years ago

I have found this company to be excellent, In the years they have been coming to my father they have been on time, very friendly and always call me if there are any changes. They do frequent checks on my father's medication. Using this agency gives me peace of mind as I know my father is well looked after. I can't thank them enough. All the staff, office and the carers themselves are brilliant. Thank you.

Business response:

Thank you so much for the lovely review, we're glad we give you peace of mind and we are always here to help!

A S

5 years ago

Been an absolutely wonderful experience from the original phone call. I made for help to the first visit and has continued to be for all involved. Thank you.

Business response:

Thank you so much for the lovely review. We are so happy that you have found our service to be 5 stars! We are always here to help in any way we can.

H B

5 years ago

Very impressed. All the carers treat my mum with respect, help her retain some dignity and show huge empathy. All the carers are excellent, but one, in particular, goes above and beyond and my mum trusts her particularly. The management team are helpful and always have time for our questions and provide useful advice. Bluebird's support has made a difficult, upsetting situation, bearable for us.

Business response:

Thank you for such a lovely review and such kind comments. We are extremely happy that you are impressed with our service and will continue to be here should you have any questions. It means a lot to us that you rate our service 5 stars overall.

E O

6 years ago

I have found Bluebird Care St Helens to be an extremely good and efficient company. All the carers are extremely diligent, helpful, and friendly. They arrive each day as arranged and they all have an excellent knowledge of their role to solve any problems that may occur. We are delighted by the service they provide.

Business response:

Thank you for the great review, we are very happy that you find our service five stars.

A C

6 years ago

We have had a good experience all round except a few teething problems. The care is very new to us as we did not need it previously. I find my father enjoys the company despite having Alzheimer's and doesn't know the girl's names. He has had a good experience at night time care due to the ladies giving him a laugh. The only negative I have is I do not get a manifest of what has been prescribed that day since it is done on a mobile. That bit is a little frustrating. Wipes are being overly used and I run out too quickly.

Business response:

Thank you for your lovely review. With regard to the wipes, we hope that we have already solved this issue in recent weeks but we would be happy to give you a call about this.

W B

6 years ago

At times too many changes in carers.

Business response:

Thank you for the lovely review. At Bluebird Care, we always strive to ensure continuity of staff regular faces. We have worked recently to get the numbers of staff you see even smaller, so hope that this is now to a satisfactory level. We would be happy to give you a call to discuss this further.