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Bluebird Care St Helens
- Home Health Care
- Saint Helens
About this business
Location details
70 Cambridge Rd, Saint Helens, WA10 4HD, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 10:30 p.m. | |
| Tue | 7:00 a.m. to 10:30 p.m. | |
| Wed | 7:00 a.m. to 10:30 p.m. | |
| Thu | 7:00 a.m. to 10:30 p.m. | |
| Fri | 7:00 a.m. to 10:30 p.m. | |
| Sat | 7:00 a.m. to 10:30 p.m. | |
| Sun | 7:00 a.m. to 10:30 p.m. |
We started using Bluebird Care in October 2023 when my grandfather's health started to decline. They have been very accommodating with care call changes. They are more than happy to complete anything that my grandad requires, they are very observant with his needs and will inform us of any problems he may have. My grandad also adores all his carers and says they are always happy, smiley and love a good chat. Couldn't be happier with them as a care company.
Business response:
Thank you for your lovely review. It has been a pleasure to support Grandad and the family through this period. We look forward to continuing support for you all.
Following a crisis in my mum's home (leaking roof) the Bluebird Care St Helens were magnificent in arranging to go round to my mum's home and reassure her that things would be fixed (this happened on a Sunday evening). Also arranged to keep her company until a family member could come to her house to be with her. Living over two hours away I could not thank Bluebird Care St Helens enough for "going the extra mile" and providing reassurance.
Business response:
Thank you for your review. We are glad to be able to help and provide reassurance to both you and mum during a time of need! We hope all is going well and are here if you need any support in the future.
This is the first time we have had to have this homecare, wasn't looking forward to it to be honest, but the girls/lads who have been here have been excellent in the way they have treated my husband and me. Couldn't ask for anything else, I feel like they go above and beyond to make sure he is comfortable.
Business response:
Thank you for your review. We are happy to hear that the care that your husband has received from all carers has been excellent and that it has been able to support you both. We appreciate your review and the 5 stars!
Bluebird have been 100% supportive in everything that has been needed both physically and for wellbeing. You have very professional staff and they are all very good.
Business response:
Thank you for your feedback of the care provided. I am glad that we were able to support both physically and with the wellbeing of the family.
Exemplary care provided by Bluebird for Mam following discharge from hospital. Every carer was so caring and always went above and beyond to make sure Mam was cared for in the way she wanted. The carers were so professional and friendly and took the time to speak to Mam and the family members and they remembered everyone’s names. The staff are very well trained and know exactly what they are able to do and not able to do and the reasons behind this. The team responded within 24 hours to doubling up the carers for each of Mam... read more
Business response:
Thank you for your feedback and comments on the services provided. We are pleased to hear that you and the family were happy with the care provided and that it was how your mam wanted it. Very best regards to you all.
Thank you to all the carers that helped to look after my late mother during her final days. I am grateful for all your kindness and the support you gave Mum. It was Mum's wish that she could die in her own home. It was because of the help from Bluebird that we as a family were able to fulfil this wish. I appreciate it more than I can say. I am very grateful for everything the carers did. They were all very friendly, professional, caring and supportive. They always treated Mum with dignity and respect. The care provided by Bl... read more
Business response:
Thank you for your lovely comments for Bluebird Care St Helens and all the carers who supported your late mum. We are so pleased that we were able to assist your mum to fulfil her final wishes. It was a pleasure to meet your mum and the family.
We have used Bluebird care services for the last couple of years for my mum who has dementia. We mostly have a lovely, positive lady who is mum's main carer and I can't say enough good things about this dedicated carer. She is always bubbly and friendly but more impressive - she often goes over and above her duties to make sure my mum is as well as she can be and is comfortable and not anxious before she leaves, even though she is rushed to get everything done in the time allocated. Not all carers are as dedicated and thoro... read more
Business response:
Thank you for your review and lovely comments. We are pleased to hear that you are happy with the services provided by us and are glad you are happy with your overall team of carers and one in particular. We would love to discuss your comments further regarding 'even though she is rushed' as we would like to understand this better. We will be in touch. Again, lovely to hear such lovely feedback. Thank you Bluebird Care St Helens.
In my experience, this service has been professionally delivered by the staff, clearly committed to their roles and tasks. My youngest daughter arranged for me to have this service (she is a social worker) that Bluebird Care St Helens has a good reputation for deliver of service, her confidence has proved fully justified.
Business response:
Thank you so much for the wonderful review. We are so glad that you are happy with the care you receive and are always here in any way to help.
I have found this company to be excellent, In the years they have been coming to my father they have been on time, very friendly and always call me if there are any changes. They do frequent checks on my father's medication. Using this agency gives me peace of mind as I know my father is well looked after. I can't thank them enough. All the staff, office and the carers themselves are brilliant. Thank you.
Business response:
Thank you so much for the lovely review, we're glad we give you peace of mind and we are always here to help!
Frequently asked questions about Bluebird Care St Helens
How is Bluebird Care St Helens rated?
Bluebird Care St Helens has a 4.9 star rating with 42 reviews.
When is Bluebird Care St Helens open?
Bluebird Care St Helens is open now. It will close at 10:30 p.m.