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Bluebird Care York
- Home Health Care
- York
About this business
Location details
Green Lane Trading Estate, 8 Devonshire Ct, York, YO30 5PQ, United Kingdom
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 5:00 p.m. | |
| Tue | 8:30 a.m. to 5:00 p.m. | |
| Wed | 8:30 a.m. to 5:00 p.m. | |
| Thu | 8:30 a.m. to 5:00 p.m. | |
| Fri | 8:30 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am very happy overall with the service provided by Bluebird Care although the frequent change of staff (Carers ) and increasing costs are of concern. I find Bluebird very flexible and obliging if rota timings need to be changed to meet Doctor/ Hospital appointments etc.
Business response:
Hi, thank you for your kind review and comments. We will be sure to pass this on to the York team! Kind regards, Joe
I continue to be very happy with the services and the support I get. The carers are very kind and helpful.
Business response:
Hi Judith, thank you for your kind words. We are extremely happy you are still receiving great care and support from us. I will be sure to pass your comment over to our care team. Kind regards, Joe.
Bluebird seems to be still having staffing problems; however, the carer is always in place for Mum. Rota information has been very limited or not received over the last period. Overall, very satisfied.
Business response:
Hi Rebecca, thank you for your positive review. I will pass your comments on to the team regarding the rotating information. We are pleased you still remain very satisfied. Kind regards.
On the whole, I am very satisfied with the service given by Bluebird Care York. One issue however is that new carers do not receive enough training. They seem to shadow for a few days and then sent out. I find it very stressful to have a new person who I often haven't met. I then have to explain where everything is and to be found and my routine. It seems to be hard for the carers too. It takes a long time and by the end, I feel tired and quite stressed. I do also feel sorry for the carriers, I would also like a schedule of ... read more
Business response:
Thank you very much for your review. We will take your feedback onboard and discuss this with the wider team in order to implement improvements!
Our experience with Bluebird Care has been absolutely brilliant.
Business response:
Hi Josephine, we're so pleased that we were able to support you and your family! Thank you for this kind review.
Bluebird Care has been looking after my mum for over a year, and I have been very impressed with their support. They have gone the extra mile to ensure Mum has been looked after. They have provided good communication with the rest of the family.
Business response:
Catherine, thank you so much for your positive review. I will be sure to pass this on to the staff who cared for Mum.
My carer is like a young sister. Can talk to her about anything.
Business response:
Thank you for completing the review. We are very happy that you are happy with our service.
My wife was diagnosed with Motor neurone disease more than seven years ago. After four years, Bluebird was called in to help as she could no longer support her body weight even with a walking frame. She is now housebound and almost bed-bound. Her carers come four times a day (in tows) for the hoist. They are always helpful, know their job and are discreet. Recently they took over the administration of her medication. I could not have survived as a 24hour carer without them, and I would have no hesitation in recommending the ... read more
Service has been fantastic and a great help to me and my brother. It's good to know that Mother is being looked after. Staff are excellent.
Business response:
Thank you so much for your kind review; it's lovely to be able to pass on how much the care staff are thought of by our customers and family.
Frequently asked questions about Bluebird Care York
How is Bluebird Care York rated?
Bluebird Care York has a 4.5 star rating with 78 reviews.
When is Bluebird Care York open?
Bluebird Care York is closed now. It will open at 8:30 a.m.