TBob17 on DealerRater
8 years ago
01/31/2012, 10:39 AM
I purchased a 2009 BMW Z4 from this dealership, via the internet, in Nov. of 2011. At the time of this purchase, I was searching nation-wide for the particular vehicle-I'm not a fan of long-distance, site unseen purchases,but was prepared to do so in the interest of getting the "right" vehicle. (Also, I live in TX and knew that vehicle shipping would be an item of concern in this transaction.) At the of point contact with BMW of Mt. Laurel, I had already spoken with nearly a dozen other dealerships. My initial contact at BMW of Mt. Laurel was with Ky Williams. From the onset of our initial conversation, I was impressed with Ky's punctuality and attention to detail, and this continued throughout our negotiations and eventual purchase of the vehicle. This sounds basic, but several dealers did not return calls for DAYS and others seemed generally unenthused about negotiating to sell a vehicle...
Being an airline pilot, by trade, I am very "particular" about the equipment I operate or purchase, and to say that I am attentive to detail would be a blatant understatement... It is no small feat to appease a customer like me, and Ky Williams handled it all with ease. When I arrived at the dealership to finalize the transaction, I was impressed by the condition of the car-it greatly exceeded my expectations, based on the description presented by Ky. There were no disappointments here. He clearly overproduced with regards to the condition of the vehicle.
The only problems encountered in this purchase were associated with the long-distance aspect of the transaction, and not the dealership itself. My recommendations: set up the vehicle transportation yourself and PLAN FOR DELAYS in the shipping process. The shippers do over-promise with regards to timetables and shipping times... Also, hand-carry the title with you when you leave the dealership, if at all possible. BMW of Mt. Laurel had agreed to this ahead of time, but then changed their mind when I was there to complete the purchase... (If the title is sent via USPS/UPS/FEDEX, there is a high probability that it WILL get lost at the DMV at your home state)-it just does-mine was missing for more than a week... All that said, this dealership was willing to put in writing that they would absorb any registration penalties associated with the delayed arrival of the title back at my home state, if necessary. Get it in writing...
So, in the end, would I purchase another vehicle from BMW of Mt. Laurel? Yes,but I would absolutely work with Ky Williams. Not to say there aren't other excellent sales people at this dealership, but a long-distance purchase such as mine, lends itself to a unique set of headaches and I would say those would best be minimized by involving a sales person such as the one I worked with. He was on top of every element of this transaction from start to finish, not just until the check was signed. In 25 years of purchasing vehicles, he was the most knowledgeable, attentive to detail and punctual car salesman I have had the pleasure of dealing with. He is clearly an asset to this dealership.
And finally, BMW of Mt. Laurel was very prompt in sending me the reimbursement for the out of state inspection charge incurred by me. So, in closing, I was very satisfied with my purchase from this dealership. I would definitely recommend them and Ky, in particular, to anyone interested in purchasing a BMW.