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BMW
- Automotive
- San Diego, CA
About this business
Location details
5050 Kearny Mesa Rd, San Diego, CA, 92111, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 5:00 p.m. |
The service department here is consistently disorganized and thoroughly disappoints me every single time I visit. They are always late. And I mean always. My most recent visit this morning had me wait over a half an hour for my appointment, and by that time although my car was supposed to wait out front so that I could get my belongings, they took it all the way back to the shop with all of my stuff in it. They then took 20 minutes just to locate it and bring it back. A 15 minute appointment took over an hour anda half. I’ll... read more
Do not take your car here unless you want a lesson on how terrible customer service can be. My wife took our i3 to get a brake fluid replaced and fix a faulty remote. She gets there and they do not have loaner cars (this is a common occurrence). Strike one! Five days later they "fix" our car and we get it back. They mess up scheduling the Uber (sending it to the dealer instead of my wife's location). They eventually fix that (wasting another 30 min of our time) and the car isn't ready. My wife waits at the dealer even longer... read more
Business response:
Hi Ryan, I regret hearing that you and your wife's recent service visit have caused you any lingering distrust in our team. Achieving your full confidence and satisfaction is our goal, and I would like to connect with you at your earliest convenience. Please reach out to me at wasaro@penskeautomotive.com, so I may address your concerns and we can work toward a way to turn around both you and your wife's experience. I appreciate your time. Best, William Asaro Service Manager BMW of San Diego
Hi I was in service center this morning for the glove box cover which is came off for no reason Chris looked at it and said I'm out off cosmetic warranty so disappointed when see BMW not taking responsibility for defected item on their cars that's unbelievable as a BMW owner this is not acceptable from BMW More bad is I have to pay 175 labor and 340 plus tax for repair defected item BMW have in car I found lot's of complain about that here is a link from years and years https://www.bimmerfest.com/forums/showthread.php… And C... read more
Business response:
Richard, Thank you for reaching out to us about your situation. Unfortunately, your concerns are not covered under BMWNA's new vehicle warranty because it is a "wear/tear item," and we have no control over that at the dealership level. You would need to address your complaint about the product with BMWNA. We apologize that we have no ability to assist you further with this matter. However, if there is anything else we can do for you, please do not hesitate to reach out to me at Ana.garcia@penskeautomotive.com at any time. Si... read more
I purchased my used 2015 BMW from carmax which stated I had a warranty until 50K miles (purchased at 35K). I am pretty dumb when it comes to warranties, etc. so when someone says 50K and doesn't disclose a "50K OR until ___ date" I assume 50K. (Carmax + my issue, I know.) But... Went to get my car serviced approx 2 mos ago and Caroline + crew were super sweet and everything seemed to flow easily and well. I initially brought my car in because of smog that I noticed coming from my car when I turned it on. It seemed like a lot... read more
Worse place to go for service.
Business response:
Hello Jennifer, Thank you so much for sharing your feedback, I will reach out to you first thing Monday morning so that we can take action to address your concerns. I as well as all of us here at BMW of San Diego appreciate your comments and I really look forward to contacting you Monday so we can work through these concerns together. Sincerely, William Asaro Service Manager BMW of San Diego
@bmw_sandiego My name is Hope and I wanted to share my most recent experience w SD BMW. I came in for service a couple weeks ago and the service was great. However, I got a loaner car like I always have in the past. I didn’t notice small marks when I picked up the loaner car. I took it over the weekend and only parked it once in my driveway and on the street. When I returned it, they found three spots that I could only see in the sunlight. They wanted $250 for the damage, which I finally agreed to pay after an hour disagree... read more
Business response:
Hope, I am very sorry to hear about any miscommunication about your loaner car that may have led to your distrust. I would like the opportunity to speak with you about what happened. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at wasaro@penskeautomotive.com. Thank you for your honest feedback! Sincerely, William Asaro Service Manager BMW of San Diego
I have never owned a car like my BMW !! Now after all these years of putting more and more money into a car I realize what BMW stands for BIG MONEY WASTED !! it's not BMW of san Diego's fault but I didn't know where to vent about this car I have sank more money into my 328I than any other car I have ever owned Even the paint has faded away like no other car I should have listened more closely to friends/people that have owned 1 and had nothing but troubles . Worst investment I ever made sinking another $1600 in it as I text ... read more
Business response:
Hello Doug, Please reach out to me at your convenience, so I can address your concerns. Thank you, William Asaro Service Manager BMW of San Diego wasaro@penskeautomotive.com
Bad costumer service after 4 cars bought here... NO MORE! Want good costumer service visit elsewhere.
Business response:
Hello Omar, We would appreciate the opportunity to speak with you in more detail about the service you received. Would you mind private messaging us with your preferred contact information? If you'd rather, you can send an email to me at czwiener@penskeautomotive.com. Thank you for your feedback. Sincerely, Christine Zwiener BMW of San Diego
@bmw_sandiego @BMW Worst car service ever! I love my service writer, but most others staff are rude and unprofessional. Look at how my car was returned to me. Left window down during a wash and damaged my rim.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 2,916 reviews.
When is BMW open?
BMW is closed now. It will open at 7:00 a.m.