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BMW
- Automotive
- Omaha, NE
About this business
Location details
716 N 102nd St, Omaha, NE, 68114, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 8:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 6:00 p.m. | |
| Sun | Closed |
We went to BMW of Omaha to purchase a used vehicle for our son. He had his heart set on a 300 series BMW, and I accompanied him to the dealership and co-signed the finance agreement. Tom, our salesman, was great to work with--helpful and attentive to our needs. Reggie accompanied us on a test drive and answered our questions. Ian in finance was knowledgeable, friendly and honest. My son is thrilled with his car and I am pleasantly surprised by the overall experience. Best car purchase ever!
"Service advisor doesn't know a BMW from a Yugo or how..." Service advisor doesn't know a BMW from a Yugo or how anything works on the car. Purely there to generate commissions and upsell you on a lot of work that does not need to be done. Famous for scare tactics like "well your loved ones could break down and get stranded or worse"
Business response:
We apologize for your frustrations. Our leadership team would like more information so we can improve our level of service and provide feedback to the individuals assisting you. May we contact you or you contact us?
Service advisor doesn't know a BMW from a Yugo or how anything works on the car. Purely there to generate commissions and upsell you on a lot of work that does not need to be done. Famous for scare tactics like "well your loved ones could break down and get stranded or worse"
Business response:
We apologize for your frustrations. Our leadership team would like more information so we can improve our level of service and provide feedback to the individuals assisting you. May we contact you or you contact us?
"Quick and Friendly " Very friendly and professional staff! A little expensive!! Very good summary of service provided. Vichle was clean inside and out when I went to pick it up.
Business response:
We appreciate you leaving this review and for providing your feedback. If you have any concerns that you would like to bring to our attention then please reach out at wecare@hhautomotive.com.
I’ve owned my car for a month and have driven it for 7 days because each time I take it to be serviced, it takes DAYS to get it back. Most recently they forgot about it. I dropped it off on a Wednesday evening to have service the following day. They said I’d have it the following Tuesday. When I called, they said it was forgotten. If I didn’t like my sales guy so much (Quincy), I’d give 1 ?? to the dealership.
On my last scheduled service - usually an appointment lasting 2 hours - we were advised on arrival it would take an additional 2 hours because "people were ahead of us." Four hours later - after my call - we were told the car hadn't been seen yet and there were 4 more cars ahead of us. After an additional trip back to BMW, and a total 5 hour wait, my car still hadn't been serviced, and the service rep asked if they could keep it 2 more days. I scheduled another service, took my car and left. We have had good service in the p... read more
Business response:
We apologize for the inconvenience and would like to address this. We always want service visits to be smooth and convenient for our customers. We hope to earn a better rating in your future service visits. Please email welisten@hhautomotive.com if you wish to discuss this further.
I LOVE BMW cars. I owned 5 in 10 years. After the dealership changed ownership, service was terrible. It was an automatic response any time you called they couldn't get you in for 2 weeks. I had the tires changed and they had my car for 2 full days. I finally decided the service was horrendous enough that I would get rid of my much loved 650 which I had purchased new a few years prior. I intended to be a life-long BMW owner but new ownership changed that. I went to a different luxury dealer in town and have been blown away b... read more
I had an appointment for 2.45pm to swap from winter to all season tires. I expected this to takes anywhere from 30-60minutes, so i didn't see need to schedule a loaner car. I arrived early for the appointment but my advisor was not on his desk. I was told to wait in the waiting room, which I did. Disappointingly I waited for almost 1hr, when I looked through the glass windows I saw the advisor with another customer. I waited some more. I couldn't be at rest anymore, so I decided to go out to the advisors area and ask what's ... read more
We are new to Omaha, recently moving from Denver. We have a 2002 X5 that we have shipped to Ghana 5 years ago for use while we're there several months each year. For the longevity of the car, we always buy certified BMW parts and take them with us to Ghana for installation, even including oil filters. My husband bought an engine mount in Omaha and went to our usual Ghanaian mechanic to install it. The mechanic informs him that this is an after-market part. He points out that the old part is flexible and has some give, but th... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,168 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.