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BMW
- Automotive
- Greenwich, CT
About this business
Location details
355 W Putnam Ave, Greenwich, CT, 06830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
I drove over 75 miles today for an appointment at this dealership to see a cpo X5. Chelsea Guzman called me twice to confirm that I would be there as arranged. Upon arrival at the dealership, I was advised that the vehicle I had arranged to see wasn't there. After waiting for more than thirty minutes I decided to spend my money elsewhere. This dealerships lack of attention to detail, customer service, and nonchalant attitude was off putting to me. As a current BMW owner I expected more from this dealership. When I ultimate t... read more
Business response:
BMW335, We are sorry to hear about your recent experience and assure you we take your feedback seriously. We would appreciate the opportunity to learn more. Would you mind providing your contact information? If you'd rather, please email our General Manager, Joe Czarnecki, at jczarnecki@penskeautomotive.com. Thank you so much. We look forward to speaking with you. Sincerely, BMW of Greenwich
My husband and I were not in a place to purchase a new vehicle, but needed a reliable car that I could use daily and he could use for his long work commute during these harsh New England winters. We looked into used vehicles at reputable dealerships knowing that we would have to pay more for the vehicle than from a private party or small used car lot, but hoped that we'd leave with a more reliable car that had been through thorough inspections. Fearing costly repairs in the near future, we made it very clear to our salesman ... read more
Business response:
T D., We take your feedback seriously and would appreciate the opportunity to learn more about your experience. Would you mind providing your contact information? If you'd rather, please email our General Manager, Joe Czarnecki, at jczarnecki@penskeautomotive.com. Thank you so much. We look forward to talking with you. Sincerely, BMW of Greenwich
I was interested in a pre-owned Acura at BMW of Greenwich. Before making the ride down I discussed the condition of the vehicle with Chris Smith, who responded to my email contact. He confirmed the vehicle was in good condition and ready for sale. This turned out to be a bold faced lie. After waiting about 10 minutes for Chris he brought me over to a gravel lot where they keep their pre-owned vehicles. The first red flag was that the Scion next to it with a window sticker of $10,000 had a large strip of the quarter panel was... read more
Business response:
Tim, Pleasure speaking with you today and appreciate your insight on your experience with us. As mentioned, I’d be happy to make myself available when you are ready to discuss options on your current vehicle. My direct line is 914-881-3601. Sincerely, Joe
Waste of time they just want to sell without spending time and providing info of the product. I am giving zero rating as i felt i was forced to but the car by building pressure on me
Business response:
I want to first thank you for taking the time to provide us with feedback from your recent visit to our dealership. However, I want to sincerely apologize for the disappointing level of customer service you received. I never want any of our customers to feel uncomfortable or as if they are being pressured. I would very much appreciate some time to talk with you to further learn about your visit. Your business is truly valuable and I would like to regain your loyalty. Please feel free to contact me at (203) 413-1934 at your c... read more
Salesman had the audacity to send me rude email stating the reasons why his bait and switch tactics where justified. Will never consider this dealership again.
Business response:
I want to first thank you for taking the time to provide us with feedback from your recent visit to our dealership. However, I want to sincerely apologize for the poor experience you had. I would very much appreciate some time to talk with you to further learn about your recent visit and to help restore your faith in BMW of Greenwich. Your business is truly valuable and I would like to regain your loyalty. Please feel free to contact me at 203-413-1900 at your convenience. Again, I apologize and I hope to hear from you soon.... read more
UPDATE: After further communication with them, All problems are solved promptly and professionally. I would recommend this dealer for the quality of service but would suggest them to improve their communication with customers since they seems to be experiencing high volumes all the time. -------------------------------------------------------- The service department of BMW of Greenwich at Port Chester is absolute the worst I have ever dealt with. My car has recently went out of warranty and I need to have some maintenance an... read more
Business response:
Thank you for following up with your first review and I am glad we were able to resolve any issues that you were having with our service department. Please be assured that your experience did not go unnoticed and listening to customers, like you, allows us to re-evaluate our internal process and training.
I'm in the market for a CPO 7 Series (currently driving a CPO 5 series). Called the dealership to look at a car they had advertised on their website (CPO 2011 750Li x drive). The dealership is about 80 miles away so I wanted to make sure they had it. We talked a little about the CPO warranty, but no details. Made an appointment to come in and see it. When I got there the guy I talked to on the phone was too busy (even though all the time I was there all I saw him doing was walking around the dealership) so another guy looked... read more
Business response:
First, I would like to start by saying thank you for taking the time to give us your feedback. I am disappointed in the miscommunication that accrued and effected your experience at BMW of Greenwich. I want to assure you that your experience did not go unnoticed. At your earliest convenience please call me at 203-413-1900, so I can help resolve this issue and restore your trust in BMW of Greenwich. I look forward to hearing from you. Regards Eual Sigmon, General Manager
I was told that BMW x5 available to purchase, drove 100 miles to reach there on time , had to wait 45 minutes to speak to salesperson name Alex, no one asked me if they can help me or what I am looking for till the time , and ultimately salesperson said 'oh that x5 is not here as some person (dealer) took it home and didn't bring it back!!! So I had to come home without seeing the car and wasted whole day!!! Will never go again there
After choosing to try BMW of Greenwich to purchase a pre-owned car, I would definitely NOT recommend dealing with this VERY unpleasant sales manager. We met with Alex, who was wonderful to work with, however, after discussing pricing, he then passed us along to Lauren, the pre-owned manager. When meeting with her, our experience went totally sour. Not only was she rude to us as customers, but the way she spoke to employees working there was extremely uncomfortable. My husband and I were shocked that she would even be conside... read more
Business response:
At BMW of Greenwich we take Dealer Rater reviews and any customer feedback we receive very seriously. As the manager who is mentioned in this review I am very embarrassed that I have given this impression to anyone, let alone a BMW of Greenwich customer. Most importantly I’d like to convey that Alex is a wonderful Client Advisor and I am proud to have him on my team and I hope that any impression I gave you of myself has not tarnished your impression of him. I clearly did not do my job up to the proper standards when you wer... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 792 reviews.
When is BMW open?
BMW is open now. It will close at 7:00 p.m.