BMW

b_lynn20 

on DealerRater

16 years ago

I visited BMW of Greenwich after shopping other brands and other BMW dealerships. In this economy, dealerships seem like vultures when you go into the showroom, clearly they're desperate to sell cars. When I went into BMW of Greenwich, everyone was friendly, I couldn't believe it because this is Greenwich and not what I was expecting. My sales person was very knowledgeable. They gave me a great deal on a 528xi, way better than the other stores were willing to do, I couldn't pass it up. If you want friendly, knowledgeable peo... read more

nettie 650 

on DealerRater

16 years ago

I have owned many BMWs and have purchased all from Dennis while he was in New Jersey. My family and have have followed him up to greenwich BMW where they continue to give us first class service in all depts.they are extreamly courteous and very helpful and knowledgeable in there service center.I`m always happy to recommend them. the last time I had a tire emergency George Maybury made sure I was taken care of in a very professional manor. 

andreaporter 

on DealerRater

8 years ago

I am forced to give this company a star but in all honesty, it should be zero. The company per se is not at fault but more so the employee. Alex Shkreli, I want you to know that because of my son's experience with you at this dealership we will not be pursuing the option of purchasing a vehicle from this company. My son came there with his friend with the intention to purchase the vehicle in a few months and he wanted to test drive the M4 BMW that was at your dealership. You greeted him and then left him to figure things out... read more

easye23 

on DealerRater

8 years ago

I have come twice to the dealership only to return empty handed. The first time the team took no initiative to provide the vehicle I wanted to test drive although all it would have taken was to move one car and get it off the parking lot. The second time not only was the car exterior dirty, but the brakes did not work properly. The fact that the car is offered as part of the BMW CPO program with brakes that do not work made me suspect the entire certification process. Lastly whoever needed to value my trade in was unable to ... read more

Service 69 

on DealerRater

8 years ago

Absolutely BAD work , many of the repairs the charged the work was not done or not done correctly[I have invoices] seem they only want to take my money and DAMAGE my car more and charge me for the DAMAGE to my BMW.............I have to replace tires the installed after 8k miles............I have invoice to BMW OF GREENWICH for over $11k and my car still didn't do there work right the first.......I am report there shop to the NYS DMV REPIAR and look forward to bring them to court................ 

Ash 

on DealerRater

9 years ago

Marc Cannistraci and Chris Smith have ruined my experience at this dealership. They are both rude, inattentive, have zero business etiquette, and lack any enthusiasm. They never promptly follow up or keep you informed. Marc especially has such a bad business persona. He promises you to do things, but he never delivers. So, you simply lose trust in this guy who is supposed to handle the paper work for you when you buy the car. He spent the whole time telling me useless stories instead of explaining the paper work. Good luck g... read more

BMWM3owner 

on DealerRater

9 years ago

My experience with BMW of Greenwich was riddled with carelessness from start to finish. Misdiagnosing issues, damaging the body of my car, returning my car with a tail light out and dashboard error light, leaving grease stains on the leather seats, loaning me a car with $1,200 in unpaid parking tickets, and mismanaging expectations all the while. All toll, my car was returned to me 3 times and each time I had to take it back in to fix problems the service center had created. I've had BMW's in our family for as long as I can ... read more

jdpuglisi 

on DealerRater

10 years ago

I know BMWs are pretty complicated with a ton of electro-mechanical systems but they may be getting too complicated to service. In November 2014, the trunk lid release system failed. They promptly ordered the part but when they repaired the release in December, they didn't repair the soft close. Took 4 weeks to get another appointment so everything was taken care of by the end of January 2015. In May 2015, they did a great job repairing a blown left rear air spring and inspected the rear brakes which had been constantly repo... read more

jweinstein 

on DealerRater

10 years ago

My experience in this dealership was fine. Pleasant process to buy the car and trade in my current car. However a pricing adjustment on both cars was arranged to get approved through bank, I was not informed about this adjustment so I went back. As being a young buyer i am poorly informed and very new to this. I review the contract going home and saw this adjustment. Went to the dealer. Mark the financial manager who handled my transaction did not handle the situation promptly and respectfully. I could not understand why thi... read more