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BMW
- Automotive
- Greenwich, CT
About this business
Location details
355 W Putnam Ave, Greenwich, CT, 06830, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | Closed |
"Tough times" My experience at BMW of Geenwich was not a great one overall. Everyone was amazing there except for the one person I had to deal with the most. That was the sales person, Alex Shkreli. Basically, he wasted my time and told me lies from the beginning to the end. I also put down a deposit to make it clear I was serious about buying the car. In addition, he lacked any kind of empathy when we were meeting impasses. What made the experience so much better was the sales manager, Dmitry and finance person Rob DeFeo. D... read more
Business response:
Hello, I am concerned to hear that your experience didn't merit 5-stars. Given the opportunity, I would like the chance to speak with you about your experience. Please email me at jczarnecki@penskeautomotive.com. Thank you, Joe Czarnecki BMW of Greenwich General Manager
"The importance of satisfying the customer. " Al Shkreli has been a pleasure to work with. This is our 5th BMW with Al. Excellent service in regards to the whole process of getting in the right vehicle it is for you. Whether we financed or leased vehicles Al has always put our needs at the top while providing excellent communication regarding payments, offers, and other deals BMW offers that we did not know about. I’ve recommended everyone and anyone to Al 10 star service!
Business response:
Thank you for reviewing us! We're so happy to hear Al provided you with top notch service. We appreciate your business and hope to see you again!
"Had a fantastic experience!!" I am often intimidated by the car buying process however the agent Tom Forte put me right at ease. He was helpful and informative and made sure I found exactly what I wanted. I am so glad that I chose BMW of Greenwich to begin my BMW journey. The Certified Pre Owned Department has a brand new building and its very nice. They have a refreshment station and everyone was very nice and welcoming.
Business response:
Hi Anne, thank you for the five-star review! We're glad that you enjoyed your experience with Tom and our team. We were happy to assist you and ensure that you were satisfied with your purchase. Please let us know if we can assist you with anything else.
"Excellent and fast service from Tom Forte of Greenwich!" I had an excellent experience at BMW of Greenwich! My client advisor Tom Forte provided, fast, friendly and efficient service for the lease of my new 2018 BMW X3! I love my new car and couldn't be more pleased with my package. Mr. Forte helped me choose the right features for my vehicle, giving me peace of mind for the lease of my car. Finance Manager Rob DeFeo made the paperwork a breeze! It was a pleasure working with both gentlemen. I look forward to working with B... read more
Business response:
Congratulations on your new car! We're thrilled you enjoyed your experience with us! We strive for exceptional customer service and are so happy to hear that's what you received from Tom. We wish you many happy miles in your new 2018 BMW X3!
"Had a wonderful, educational, and helpful experience" We worked with Tia Chalos, who took the time to educate us about what features we might and might not want, and what the different models offered. Tia was extremely helpful, friendly, and professional, and went way out of her way to provide us with everything we needed to make an informed decision. I highly recommend Tia to anyone considering an automobile purchase. Marc Cannistraci explained every aspect of the financing options, and was also very patient and helpful. T... read more
Business response:
That's fantastic to hear! We also think Tia and Marc are great and will be sure to thank them for providing you with excellent service. Thank you for your review and recommendation. We appreciate it and hope to see you again!
"Buying a certified BMW" I bought a certified BMW 435 xi from them just recently. Dealt with Stephen Shaughnessy, who couldn't have been more helpful or knowledgeable. Great service and a good price. Highly recommended. You can't go wrong asking for Stephen.
Business response:
Thank you for taking the time to leave us a five-star rating and great review! We are happy to know that your experience with us went well and that our staff provided you with great service. It is great that Stephen was especially helpful and knowledgeable and found you a great deal! We appreciate you recommending us and we hope to see you soon!
"Great customer service. " BMW of Greenwich went to the limit to get me the best deal on the car I wanted. They displayed excellent customer service. They seem to really care!!
Business response:
Jacki924, Thank you for sharing your great review with us! We are happy to learn our team provided you with excellent service. We hope to see you again in the future!
"2000 540i/6" I bought yesterday (3-29-18) a 2000 540i/6 that had a damaged cooling fan, radiator and a hood and some other cooling parts. I believe the cause to be that someone had parked the front bumper over the small curb which I bieleve it pushed the fan shroud into fan causing the entire damage. I grew up with such cars and I knew what the car is.. after having a run around answers about it (O it's been sold, O it has coolant leak it's no longer for sale bla blah blah) I was kinda upset but I didn't give up I spoke wit... read more
"Excellent Sales" This is our third car purchased from Tom Forte. He is a wonderful salesman, very professional and thorough. He put our best interest above all else....
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 792 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.