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BMW
- Automotive
- Loveland, CO
About this business
Location details
4150 Byrd Dr, Loveland, CO, 80538, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 9:00 a.m. to 6:00 p.m. |
I purchased a used 2007 BMW X5 in June 2010 at Co's BMW. I feel I got a fair, not great, deal on the purchase price but am extremely happy that I purchased a CPO X5. I have had the vehicle in at least six times for various minor repairs. My biggest complaint with my vehicle has been battery draining issues. Each time I brought my vehicle in I was given a loaner BMW 3 Series even when I didn't request one. Both Travis and Sev have been great listening to my problems and concerns and doing their best to understand my ramblings... read more
This company is an embarrassment to the quality & reputation of BMW vehicles. I've owned BMW's since I was a young lad, starting with a 1997 528i years ago, later into X5's and even dabbling in a 328i convertible for my wife at one point. I know the cars are expensive, I know they aren't cheap to repair, I know they depreciate aggressively and I know they have quirks. That said, I've always believed they are the "Ultimate Driving Machine." Now... their dealerships are truly the worst I've ever experienced. Working through wa... read more
Business response:
Casey, Thank you for bringing this to our attention. We apologize for the breakdown in our system and the lack of communicating that the vehicle was sold. We tried to make it right by showing any other vehicles and offering to pay for your lunch and gas since you made the drive to our dealership. We understand your frustration and our team is happy to speak with you further if you would like to discuss the issue. Thank you again for bringing this to our attention. The BMW of Loveland Team
The WORSE customer service PERIOD! We drove over 2 hours to see a vehicle and confirmed with Kaehler the day of that the car was still available. We showed up for our 2:00pm appointment and he said the car was sold the previous day after letting us wait in lobby for 20 minutes. I don't recommend this place to anyone!
Business response:
Brian, Thank you for bringing this to our attention. We sincerely apologize there was a breakdown in our processes, this is not how we do business. We understand our Sales Manager, Tyler reached out to discuss a way to make this right. If there is anything we can do to make this right please don't hesitate to give us a call. Thank you for your time. The BMW of Loveland Team
My deceased husband and I have been very loyal to BMW Loveland because of the expert, professional services we have always received. A special thanks goes out to Geoffry McCormack in the service department as well as the receptionist who answers the phone! Geoff goes over-and-above for me every time I need help, and has taken me under his wing since my husband's death. (I know absolutely nothing about cars and consider him my "car guy"!!!) Please make sure to give Geoff proper acknowledgement for perfect customer service.
Was interested in a vehicle this dealership had just taken in on trade before thanksgiving. Kaehler asked me to wait for it to be detailed and parts to be replaced to schedule a test drive and he'd be in touch. The next time i hear from him (monday after thanksgiving) he tells me its sold and if I'd be interested in another vehicle. Terrible customer service on his part.
Business response:
Lynnette, Thank you for bringing this to our attention. There was a breakdown in our system as this is not the way we do business, we pride ourselves on always putting our guests' needs as a priority. We believe unfortunately with the Holiday and time off there was a miscommunication on our end. If you would like to discuss please feel free to call our General Sales Manager, Kim Calaway at 970-292-5122. Again, we apologize and hope to have the opportunity to make it right. Thanks, The BMW of Loveland Team
Recently moved here and needed a car. My first weekend I found a Mini JCW at BMW/Mini of Loveland. The car was a recent trade and had a couple of issues. My salesman, Jared, from our initial meeting to the close of sale, was very helpful in addressing those issues and any additional issues I had. The sales manager, Alex, was also very accommodating in terms of the pricing of the vehicle and setting me up w a loaner while the car was in service for the minor repairs it needed (even though they were out of loaners). I can’t th... read more
Jerrod was very courteous and helpful. I had inquired on line about a 2017 Subaru Forester, He took the time to go to the vehicle and determine some conditions that I inquired about and gave me a call back with his findings. He also called back to advise me that the vehicle has sold. All in all, a pleasant experience, even though I didn't make a purchase.
Easy process! Erin Weigang and Alex Vuko were a big help before, during and after my purchase. The process was seamless and they even helped to follow-up on some items post-sale/delivery. I would happily buy again from BMW of Loveland. Thank you for the help and great service!
Erin Weigang was on every aspect of my request. She was a joy to communicate with. She always answered all my questions almost immediately and this dealership was willing to accommodate my requests. Highly recommend shopping here!
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 1,499 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.