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BMW
- Automotive
- Lancaster, PA
About this business
Location details
1530 Commerce Drive, Lancaster, PA, 17601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
New meaning to service provide by Stephinie Found a great little car on the web site; wrote email asking for info. Got to phone calls Wednesday from Steph.......The excitement was there; drove hours to the dealership on Thursday based on the voice mails from Steph. Arrive at dealers and see the nice car, more excitement for self and son (his first car). Get inside, Steph who called me twice Wed. apparently forgot to tell me it sold Saturday...... Really, and we wonder why people don't trust Car Sales People....... She even h... read more
Business response:
On behalf of our entire staff I am very sorry for the inconvenience we put upon you for the miscommunication that has occurred. The Faulkner Organization has been in business for 80 years and we understand that only through great customer service can we continue for another 80. Please know that we do not willfully misrepresent vehicles nor do we condone anything that would make a customers time with us less than stellar. In this instance we have obviously failed. I am sorry that we failed in keeping with our company's missio... read more
I do NOT Recommend I found a car on Cars.com that I was interested in test driving. I called and made an appointment and informed the woman that I could not see the pictures clearly on Cars.com and if she could send some new pics to me. She stated that she would but never did even with a follow-up email request by me. Additionally, I stated that I lived 2.5 hrs away and if she could please inform me if the car is purchased before I drive all the way out there. She stated that she would but, I never heard from her prior to my... read more
Business response:
On behalf of our entire staff I am very sorry for the inconvenience we put upon you for the miscommunication that has occurred. The Faulkner Organization has been in business for 80 years and we understand that only through great customer service can we continue for another 80. Please know that we do not willfully misrepresent vehicles nor do we condone anything that would make a customers time with us less than stellar. In this instance we have obviously failed. I am sorry that we failed in keeping with our company's missi... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,465 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.