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BMW
- Automotive
- Lancaster, PA
About this business
Location details
1530 Commerce Drive, Lancaster, PA, 17601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Service with a smile and Big red bow Loved our buying experience!! Great car, great deal and wonderful customer service.Greg Schaub was able to find me the exact car I wanted. He held on to it while we were on vacation. We ended our vacation driving a shiny new X1!! We will be driving BMW's from now on.
Business response:
Thank you Diane for taking time to review your recent experience with Greg Shaub & Faulkner BMW. We are pleased that your vacation had a perfect BMW ending! Greg is great at finding his customer exactly what they want! We strive to provide an excellent experience from sales to service! We appreciate you choosing Faulkner BMW. If you have questions/concerns, contact me! Kim Williams-Customer Care Advocate kwilliams@faulknerbmw.com (don't forget to "Like Us" on Facebook)
Excellent service once again I always come to Faulkner BMW for service. Just once that I didn't, when I hit a pothole in Philadelphia last month and lost 2 tires on the passenger side. My car got towed to near by facility to get repaired. The ride on the way back home to Hummelstown was rough. The steering wheel and front seats were shaking and noisy when I drove faster than 50 mph. I called my Service Advisor "Dakotah Simpson" what happened. Thanks to you and all in service department for excellent service as always. Now my... read more
Business response:
Thank you for taking time to review your recent experience with Faulkner BMW. We love to hear from loyal satisfied customers like yourself. We take pride in taking care of your vehicle and Dakotah is dedicated to exceeding your expectations. We value your business and loyalty and look forward to seeing you soon! If you have questions or concerns,contact me! Kim Williams/Customer Care Advocate kwilliams@faulknerbmw.com (don't forget to "Like Us" on Facebook)
Hooked on Faulkner BMW, awesome experiance. From the time I walked in the door until leaving with my new X1 I was treated like the salesman was a close friend. The best part is I now own one of the greatest vehicles in my driving history. I could not of been more pleased with the entire process. My expectations were surpassed completely!
Business response:
Thank you for taking time to review your recent experience with Faulkner BMW. We are pleased that your expectations were surpassed! We intend for you to have the same experience when you return for service. Enjoy your X1 ultimate driving machine. If you have questions or concerns, contact me! Kim Williams/Customer Care Advocate kwilliams@faulknerbmw.com (don't forget to "Like Us" on Facebook)
Excellent customer service philosophy. Everytime. Since our entering into a lease agreement we have the dealership to be customer focused and very accommodating. Back in June my daughter and I visited the dealership for her first BMW. Other than the delays in closing the transaction back in June 2013, we have had nothing but best experiences mostly due to the service manager - Brandon. He took care of an unusual stain that appeared from the blue soon after the deal - for no cost. Since then he also handled the recall brake w... read more
Business response:
Thank you Ashok for taking time to share your experiences with Brandon and Faulkner BMW. Brandon is most definitely a valuable part of our team and demonstrates how we like to exceed customer expectations. We value your business and loyalty. If you have questions/concerns, please contact me! Kim Williams/Customer Care Advocate kwilliams@faulknerbmw.com (don't forget to "Like Us" on Facebook)
Great Dealership, Great Sales Rep! Tommy was Great! Our vehicle was "delivered" to our home, which was a wonderful additional service. Dr. P.
Business response:
Thank you Dr. Doug for taking time to recommend Faulkner BMW. We strive to exceed customer expectations. Tommy is awesome and a great example of how we do business. Please reach out to me if you every have questions or concerns. Kim Williams -Customer Care Advocate kwilliams@faulknerbmw.com
We will never go anywhere else The service that we experience with Faulkner BMW and our Service Advisor Jeremy is Fabulous. I feel like it is one of the very best dealers around. Superb service! Just delighted with Faulkner! If I have a problem I call, get in and it’s taken care of. We live in York and don’t mind the drive. They are heads above the rest. I think they deserve 200 stars!
Business response:
Thank you Carol for writing about your positive experience with Jeremy and Faulkner BMW. We appreciate that you think so highly of us and how we treat our customers. If you ever have questions please contact me. Kim Williams Customer Care Advocate kwilliams@faulknerbmw.com
Stellar Customer Service Stellar Customer Service - from sales to service. We purchased our first BMW from Faulkner in 2000. Over the years, Rob Howry has always worked with us to find just the right car... at the right price. We have our cars serviced at Faulkner also. The service department works around our schedules, picks up and delivers our cars, notifies us of costs prior to completion of work and always delivers the cars when promised. The cars are returned in spotless condition and the work is always completed correc... read more
Business response:
Thank you for taking time to review your recent experience with Faulkner BMW. We strive to exceed exceptions during the entire process of sales to service. Rob is most definitely a valuable part of our team and works closely with your Service Advisor and Technician who thrive on being thorough with all your vehicle needs. We love to hear from loyal satisfied customers like yourself. We value your business and look forward to seeing you again soon. If you have questions or concerns, please contact me! Kim Williams/Customer Ca... read more
Great Dealership to do business. Highly recommend Buying our second BMW at Faulkner was once again a very good experience. Everyone is very friendly and eager to answer any questions. They show personal interest in the customer and take care of everything before and after delivery. The service advisers are exceptional !!
Business response:
Thank you, David, for taking time to review your recent experience with Faulkner BMW. We love to hear from loyal satisfied customers like yourself. We strive to always make our customers feel welcome and confident that we are taking care of them from the entire process of sales to service. We value your business and Thank you for your patronage. We look forward to seeing you again soon. If you ever have questions or concerns, please contact me! Kim Williams/Customer Care Advocate kwilliams@faulknerbmw.com don't forget to "Li... read more
Great Car, Great Dealer I finally found a 535 XDrive with the exact options I wanted. It was a 2012 with ~ 6,500 miles and wound up being >$15,000 over what I had originally planned to spend for an older car with more miles. I work on a music tour and told them up front it would be 2-3 weeks before I could come see the car and close the deal. I gave them a deposit and was finally able to go to Lancaster to see the car three weeks later. Robert, the sales rep, picked me up at the airport. The car was described as flawless and... read more
Business response:
Jim - Thank you for visiting our dealership and taking the time to write us a review. We are happy to hear that you had such a wonderful car buying experience! I am also glad to hear that you are enjoying your new 535. If there is anything you need in the future please feel free to contact me directly at any time. Breanna Kusnierczyk Customer Relations Mgr. 717.381.4596 breannak@faulknerbmw.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,465 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.