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BMW
- Automotive
- Lancaster, PA
About this business
Location details
1530 Commerce Drive, Lancaster, PA, 17601, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Best BMW Source I pass several other BMW dealers to get to Faulkner BMW. I just leased my second vehicle from them--my fifth BMW. They make me feel very comfortable. The buying / leasing experience cannot be any better than that provided by Rob Howry and the rest of the team. He he had ordered a vehicle for inventory that matched my needs and desires perfectly. I didn't have to settle in any way. The deal was highly competitive and not pressurized. My service experience with my prior vehicle was without fault. I never had to... read more
Great service during and after the sale Salesman recommended I take delivery of my X3 at the production facility in SC. Great experience touring the production plant and the track driving event. Service drop off & pick-up an easy process. Drop off inside, get a loaner and pick up your vehicle inside. I had an issue with the battery not holding a charge, battery replaced no further issue since. I have been dealing with Faulkner BMW for several years and have seen an increase in their service department customer service. Highl... read more
The Ultimate Buying Experience My most recent purchase was my second with Faulkner BMW, both being 7 series. The service and attitude that they provide is second to none. The way that they respond to your needs is almost intuitive which really puts you at ease. From our sales master Greg, to The GM Ricky, to the Service Manager Harvey, they step up. If you expect allot from your dealer, they will deliver.
Business response:
Scott thank you for choosing yet again Faulkner BMW for another BMW purchase. We love to exceed your expectations and look forward to continuing to do so again as you service your new 7 series BMW! We have a fantastic team that is growing. Delivering on providing you with an excellent experience from sales, finance to service is our top priority! Thank you for your 5 star Rating of Faulkner BMW. We look forward to seeing you again soon! Kim Williams Client Care Advocate (don't forget to "LIKE US" on Facebook)
Excellent service I had a very pleasant experience throughout the entire purchasing process. David Chris Kyle and Abby were all exceptional. The receptionists were very inviting and made me feel comfortable. It was amazing how polite everyone was. I expected to look around and leave never had any idea I would be treated so kindly. David Bear and others treated me like a celebrity I plan to use your Service Department in hopes of getting the same excellent treatment.
Business response:
Thank you for your 5 star rating of Faulkner BMW in Lancaster PA! We have an excellent staff that wants to make sure that you have an exceptional experience from sales, to finance to service. David,Chris,Kyle and Abby are All-Stars and you should continue to find more All-Stars as you remain a part of our Faulkner BMW Family! Congratulations! Kim Williams Client Care Advocate kwilliams@faulknerbmw.com
Very easy process, love my car Rob Howry was excellent--made process quick and easy. One slight problem with software was fixed quickly and without inconvenience. BMW definitely stands behind their product
Business response:
Thanks Dave for taking time to recommend Faulkner BMW. Rob is very attentive to his customers even after the sale. We take pride that you chose us to purchase your BMW. We look forward to seeing you again soon! Kim Williams Client Care Advocate kwilliams@faulknerbmw.com
Faulkner BMW's Excellent Facilities and Service! I moved to Lancaster from out of state in 2006 and have used Faulkner BMW to service my vehicles since arrival. Their Customer Service is Superior to all other branded dealers with whom I've dealt. They are great at responding to my needs and met or exceeded every detail I've ever expected. No question, their Service Department is very "top notch". Faulkner built a new facility to house both Sales and Service and it is absolutely great - everyone is extremely customer friendly... read more
Business response:
Larry we are proud to have a loyal customers like you! We work hard to be the best we can every day! We are not always perfect but we stand by our work and our word. Your recommendation for others to purchase and service their BMW at Faulkner BMW drives us to ensure we meet or exceed customers expectations! Thank you for your kind words, patience during our growth period and your patronage for all these years! We look forward to seeing you again soon! Kim, Client Care Advocate
Quality dealership We have been a Faulkner customer for seven years, initially for repairs to cars bought elsewhere and then for cars purchased from them. We have always experienced first-class treatment. Our latest visit was no exception; in fact, Faulkner really helped us out of a bind. The battery in our X3 quit and we were able to move a major service appointment up a week so they could get us back on the road. Jeremy was able to schedule the battery replacement but also got the techs to do all the other services so we d... read more
Business response:
GT, thank you for sharing your recent story. We love it when we meet or exceed customer expectations. When an emergency arrives, we are prepared to ease your stress during a frustrating time. We take pride that you have been a part of the Faulkner Family for seven years and trusted us to maintain your BMW. Thank you for choosing Faulkner BMW and recommending our services and staff to provide excellent service. We look forward to seeing you soon! Kim, Client Care Advocate
BMW X3 recall Friendly greeting upon arrival at dealership. Easy check-in and availability of loaner BMW. Work completed on time and car returned clean inside and out!
Business response:
Thanks Bob for recommending Faulkner BMW. We strive to get your car serviced in a timely manner;including wash and vac. Its all about the details and we want you to feel great from beginning to end. thanks for choosing Faulkner BMW. Please contact me for any concerns! kwilliams@faulknerbmw.com Kim Williams Customer Care Advocate -don't forget to LIKE US on Facebook!
Faulkner's awesome! Every time I need something done at Faulkner's they treat me great, by giving me a loaner, or getting my car back quickly. Jeremy is always especially helpful with any questions I may have. I have told many friends and patients about the service at Faulkner BMW.
Business response:
Thank you so much for taking time to write about your great experience at Faulkner BMW and for recommending us to your friends and patients! Jeremy is a valuable part of our team. He takes pride in being through so his customers have an excellent experience. We look forward to seeing you again soon! Please reach out if you ever have any concerns! Kim Customer Care Advocate kwilliams@faulknerbmw.com (don't forget to follow us on Facebook)
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,465 reviews.
When is BMW open?
BMW is closed now. It will open on Monday at 9:00 a.m.