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BMW
- Automotive
- Springfield, IL
About this business
Location details
200 E Madison St, Springfield, IL, 62702, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
"Always great to work w. Love the coffee Brandon is always..." Always great to work w. Love the coffee Brandon is always exceptionally friendly & super knowledgeable. Area is clean. I can change the tv station to my choice.
Business response:
Thanks, Lois! We aim to please!
"Excellent service! The pick up service was extremely..." Excellent service! The pick up service was extremely convenient and helped a lot since normally I would need to have stayed at the dealership for a long time waiting for service to be completed and with the current COVID situation I do not feel comfortable doing this. And the service itself was excellent in that it fixed the problems the car was having, and with the repair being covered by an extended Porsche warranty. Thanks!
Business response:
Glad to hear you had a positive service experience! Thanks for the review.
"I live in Macomb, Illinois which is a one hour forty..." I live in Macomb, Illinois which is a one hour forty minute drive from the dealership. It should make no sense to be so far away from servicing our two BMWs but you offer to pick them up and return as necessary. This time, as I had other business in Springfield, I offered to drive the car down for servicing thus saving your folks two round trips to Macomb. So, why do this when I could buy new cars here in Macomb. Answer is pretty simple--Service, service, and more ser... read more
Business response:
Wow! Thanks, Gordy. That's quite an endorsement. Thanks for the great review, and thanks for your continued business.
"Great service as always. I had asked my floor mats to be..." Great service as always. I had asked my floor mats to be cleaned and they were missed. They corrected this at the time of pick up
Business response:
Thanks for the opportunity to get it 100% right!
"I am very pleased with the professional support provided..." I am very pleased with the professional support provided by Joe to document and ship the car to Guatemala. The vehicle is still in transit but I have received photographs from the delivery date and the day it arrived in New Jersey from where it will be sent via ocesan freight to Guatemala.
Business response:
Thanks for sharing, Tony! We understand car lovers, including ones in Guatemala. Enjoy your vehicle!
"Zac Parrish, service adviser, was very helpful and..." Zac Parrish, service adviser, was very helpful and knowledgeable and handled my service visit in a very efficient manner. I always appreciate Ron taking me to and from the mall.
Business response:
Thanks for the review, Ruth. We'll pass along your compliment to Zach.
"Jeremy is incredible at his craft! His follow-up and..." Jeremy is incredible at his craft! His follow-up and thorough nature are very much appreciated. If you call him after hours, he always answers or calls you right back.
Business response:
Thanks for the feedback. Jeremy is one of our best!
"Service for auxiliary battery malfunction went as planned..." Service for auxiliary battery malfunction went as planned and as promised. Problem was with scheduling, called on Monday morning and was told could schedule for Friday. Book says should not operate vehicle with the problem, and is used everyday. I suggested dropping it off and was scheduled for the next day (Tue). Have a little more flexibility when there are problems with vehicle
Business response:
Glad to hear we ultimately solved your problem. We try to be as flexible as possible with scheduling, but prioritizing is difficult when most people rely on their vehicles on a daily basis.
"Thank you Zack for everything last week and thank you..." Thank you Zack for everything last week and thank you Ron! You both were a pleasure to work with and I look forward to my next service appointment.
Business response:
Thanks for the positive review. We try to make servicing your vehicle as painless as possible.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 1,151 reviews.
When is BMW open?
BMW is open now. It will close at 6:00 p.m.