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BMW
- Automotive
- Manchester, MO
About this business
Location details
14417 Manchester Rd, Manchester, MO, 63011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 9:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 9:00 p.m. | |
| Sat | 9:00 a.m. to 5:30 p.m. | |
| Sun | Closed |
"Brandy was polite, professional and left no questions or..." Brandy was polite, professional and left no questions or requests unanswered. My car was due for it’s one year oil change and I requested the air pressure be checked in all four tires.
Business response:
Thank you for your business and this review. We're happy to hear that our service manager was able to serve you and demonstrate our commitment to great service. We appreciate you taking the time to share your feedback with us, we will be sure to share with our team. If there is anything we can assist you with in the future, please let us know.
"Service was great! Mindy was very nice and she made..." Service was great! Mindy was very nice and she made sure I was aware of the progress on my car and notified quickly me when everything was completed.
"Overall experience" From a stand-alone sales perspective Veronica Tran deserves her 5 star rating for efficiency, helpful and following-up on her promises. For the overall rating I weighed against: - Called initially on Wednesday afternoon 9/25/19 to schedule an appointment to see a specific vehicle. - Appointment was scheduled for Wednesday 7 pm with another sales representative. - Arrived at the Dealership 10 minutes early on 9/25/19 but sales representative was busy so unable to meet with him. - Met instead with Veronica... read more
Business response:
Hello, we are sorry to hear that you were not satisfied with your recent experience. Please know that we want to make things right and we are currently looking into your situation. We will have an update for you shortly.
"Obama came on the radio and told me to buy a cah" I just wanted a toaster. That's it, a simple 8 slice machine that could properly brown an English muffin. Instead, I walk into the wrong store, and now I got a BMW, and I am not even a yuppie. So, instead of having deliciously browned carbs, I get to drive around not using my indicator, and having an incredible urge to tailgate little old ladies. My wardrobe is changing from Wal-Mart and Kohls to Nordstroms. I didn't want to be this, but it was sold to me by this place. They... read more
Business response:
Thank you for the kind words about your car buying experience. We are happy to know that you are loving your BMW!
"Service AFTER the sale stands out!" I bought a little preowned economy car from this dealer with the intention of driving it another year or so before taking on a payment for a newer car. Brandon Rea worked out a great deal on that car for me and everyone involved in that sale was super friendly and easy to work with - even though I was buying a cheap little car next to those 100k BMWs, the level of service was consistent and good. Where this sales team really shone, though, was AFTER the sale. Things kept going wrong with ... read more
Business response:
Rebekah, thank you for sharing your story with our team and letting us be a part of your car buying experience. We hope to work with you again in the future and wish you many happy miles in your new vehicle!
"Great people but very long process" While Veronica and Kyle did a great job answering questions, the process to get the car ready and sign the paperwork was very painful. The whole process took over 4 hours! We bought a mini Cooper for our son earlier this year and that entire process took 1/2 hr. Of course, we didn't need a test drive and we didn't need an explanation on how the car worked (which the BMW genius did very well), but the car was ready and paperwork was ready in a fraction of the time compared to our experienc... read more
Business response:
Thank you for leaving feedback for our team Kevin! We are always looking to improve so we appreciate you taking the time to leave a review. We hope that you are loving your new BMW!
"They have turned it around!! " I have visited many dealerships over the years. All too often, there is a feeling of simply tryin to move another unit. And done by a scripted robotic salesperson that doesn’t even really know what they’re selling. Brandon Giganti and BMW of West St. Louis have changed the game. Brandon is a true automotive enthusiast that works with a very transparent and efficient ethic. I’ve heard of the corruption of prior ownership. The new owners and Brandon are making a major mark in the community and i... read more
Business response:
Our team works incredibly hard to exemplify the commitment to customer care and we’re so thankful that your time with us was well spent. Brandon is such an asset to our team so we appreciate your feedback!
We tried this dealership for the air bag recall. We called to make an appointment. We had to give the last 7 of the VIN so they could check on the parts, and were told it would be 10 days to get the parts. So we made the appointment to come in after that 10 day window. We arrived at the dealer about 15 mintues early, but getting checked in at the counter given all the conversations going on took closer to 25 minutes. After we were checked in, we were told to wait in the customer area (the repair was to take only an hour), an... read more
I am rating BMW of West St. Louis as low as possible. First off, if you shop around you will notice that due to the fact that BMW of West St. Louis is on Manchester Road in West St. Louis County their prices are 10%-20% over what you will find at other dealerships around the country. Now that is not my biggest concern. My concern is how disrespectful our salesman was. Here is the story, they had a car for sale that was substantially over-priced when we researched other BMW dealerships that had the same car. When we attempted... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 3,535 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.