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BMW
- Automotive
- Peabody, MA
About this business
Location details
221 Andover St, Peabody, MA, 01960, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 7:00 p.m. | |
| Sat | 8:00 a.m. to 5:00 p.m. | |
| Sun | Midnight to 5:00 p.m. |
Tried to do a bait and switch. Saw an internet ad and called. Internet guy said it was available. Said I would get there within the hour and he said he would get it ready for me. Well guess what happened? I got there within the hour, got handed off to a sales guy, the guy tells me that the car was sold and delivered. I said WTF??? How can a car get sold, plated, registered and insurance bindered within the hour? Impossible and on top of that on Saturday??? BS! Tried to pawn of a similar priced car within way more miles. Ain'... read more
I have never had a worse experience at any dealership. Unprofessional and unhelpful. From the moment I walked in, the staff were unwelcoming and did not attempt to work with me to simply see a car I was interested in. I was told, "there's some on the lot." I was even encouraged to visit other dealerships and maybe find other cars of interest! Wow! After emailing the gen mgr Vin of my experience, he in fact emailed to apologize but alluded to the fact that "if my experience was in fact true" he would like to action. I would n... read more
Worst car dealer experience of my life. Two years ago we purchased a new BMW X3 and leased a BMW 325CI convertible. At the time, we were told that if we paid them $ 733. to install LoJack in the leased vehicle, that we would be credited for this at the end of the lease (which was written in as a separate line item next to our deposit amount). Throughout the lease term, we had all the service work performed at BMW Norwood, (the service from BMW Peabody was pretty poor - never returned phone calls, etc). At the end of our leas... read more
Business response:
Although BMW of Peabody strives to have 100% customer satisfaction, unfortunately that did not happen in this case. My employees were subjected to verbal abuse, vulgar language and name calling by the above customer. The above customer said that for $500 they would not post the above comments but we felt that was similiar to extortion. BMW of Peabody has the highest rating in the Commonwealth for all BMW dealerships for a reason. We act with integrity and honesty. Although it was tempting to make the above review "disappear"... read more
BMW of Peabody misrepresented the money factor on my leased car. Their sales person told me a low money factor for leasing of the vehicle when I was interested to buy and while he was trying to sell me the vehicle. Then, when I signed the contract they calculated my monthly lease payment based on a higher money factor. My experience is that the staff at this dealership is pleasant before selling you a vehicle, but then after the transaction is comlete and you sign the paper, they don't do nothing to get your satisfaction. I ... read more
Business response:
Dear Customer~ First let me start by apologizing for the miscommunication of the lease money factor. I can assure you that this was not intentional just to secure a sale, that is not the way we have become successful here at BMW of Peabody. Rates change monthly and the sales advisor should have communicated that to you at the time of you placed your order. If I can be of any assistance, now or in the future, please do not hesitate to contact me. Thanks again for your business, Vincent M. Sales Manager
Spoke to a Sales Manger on the phone, he told me to come in to finish the deal we agreed to. When I showed up I got a run around and was told that the car is gone. I can’t imagine that in the matter of 40 minutes the car went from no one is looking at it to sold, ESPECIALLY on a brand new car. Not trust worthy people.
Business response:
I wanted to officially apologize for the lack of assistance you recieved on your recent visit to BMW of Peabody. One of the most difficult situations we face is when we have multiple parties interested in the same vehicle. After doing some research, that car did sell in the 40 minute window from when you called to when you arrived. My sales staff should have been more forth coming with that information, but they were trying to find a suitable replacement. Although we strive for 100% customer satisfaction, it appears we did n... read more
I called about a 330ci that I really wanted. The guy on the phone said "yeah, come on in" etc. I went in and he was gone for the day, even though we agreed to meet after work. Immedately, they stuck me with an obviously experienced older sales guy who tried to hit me with the bait and switch. When I made it clear that I could not budge from my limit, he basically shrugged and walked away. Very smug dealers and my sister-in-law has had service trouble at the same dealership. I went out and bought an Infiniti the next day.
i went in for a new lease on a 07 328 coupe. gave them a deposit and submited a application for the lease. then lease wasnt approved because i just got a new 07 x5 4.8 3 weeks ago so i asked for my deposit back. its a month later and they still havent returned my deposit. i called my sales guy again and again and he keep on saying he will check on it.
I purchased a 2000 540i from this dealership and from day 1 it had problems with the driver seat. The dealer tried to repair this ten times but each time the problem came back after a few months. They refused to replace the seat or offer any solution other than "we'll try to fix it again". We are now in court over this.
I got fired as a customer from BMW Peabody for giving them a bad rating when BMW NA called me and I gave them a low CSI score. {I have the voicemail to prove it -- email me and I will send you the WAV file - very poor form for them.} My problem started when the service manager would not honor a 20% discount on parts -- that I earned by being a BMW CCA car club member. Just a real jerk with a big ego who needed to beat up a young (but self-made) customer. Anyway, the dealer never made any attempt to keep me -- just a nast voi... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 2,591 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.