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BMW
- Automotive
- Okemos, MI
About this business
Location details
2186 Jolly Rd, Okemos, MI, 48864, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 8:00 p.m. | |
| Sat | 10:00 a.m. to 4:00 p.m. | |
| Sun | Closed |
Unfulfilled Utter trash company to work with. I had a deposit on a pending sale and they sold the car right from under me with no communication. Sales Associate and Sales Manager were both responsible for the bait and switch. Repeated requests for contact were ignored. I own a fleet and would have easily been a repeat customer. Now, I would advise any friends or colleagues to keep your funds in hand and find somewhere else to shop. Another car with my desired spec will come around but I certainly won't be buying anything fro... read more
Total xxxxshow These people had my car since October 2019. It was not completed until January 2020. I have no idea what’s going on in their service department. When Ed was there, it was amazing service. Now, they are apparently down one mechanic, haven’t hired a new one, and I am told that now my convertible sports car is ready to be picked up. It will have to be delivered on a flatbed because I can’t drive it in the snow. Very disappointing. They did write me a letter offering me to trade my car in for a new one though. Tha... read more
Very bad service department Frustrating experience from beginning to end. Can't believe them when they tell you something. No loaner cars, just a shuttle that has a billboard on it. You can tell the owner of this dealership gives zero f's about it and the service they give.
fraud costumer！ Danger! Be aware of this dealership! Truly auto fraud dealership. Misrepresentation! Recently the car has shaking and trembling and inside noise. I went to this dealership and try to fix for free because the car still under factory warranty and lease contracting. However the advisor inducts me to sign a paperwork which costs over 150 for just inspection. And nothing really figure out but needs all new tires. The dealer now holds my car and forced me to pay. mislead customers in much the same way as non-disclo... read more
Used car transmission died during test drive Drove an hour to check out a 2008 Volvo C30 and upon taking the vehicle out for a second test drive, the manual transmission died. A horrible odor filled the car and the gears started sticking. While stuff happens and you can't know everything about an old car this experience leads me to believe either: a. They are willing to sell a car with a known issue b. They are not very thorough when inspecting their trade in vehicles Also, I was told that they do not negotiate on price... read more
unwilling to negotiate Very friendly but unwilling to negotiate so I decided to go elsewhere! I was looking at a used vehicle with a lot of cosmetic issues yet I was told that they had no haggle pricing. Seems to me that if you call yourself a "Dealership" you should be willing to "Deal". Otherwise call it what it is, a automobile retailer.
Business response:
John, we are committed to our "best price" selling philosophy. We believe its the best and fairest way to sell a pre-owned car and we have had tremendous success - our customers love it.
No Deal Went to this "Dealer" to try and get a DEAL , NO Deal , they are very tight , they did NOT deal.
Business response:
Dear Mr. Rodriguez, we are a "Best Price" dealer as we explained to you. We give all of our customers our "Best Price" without the hassle and haggling. Not negotiating doesn't mean not a great deal. Thank you for the opportunity. Steve Shaheen GM
Not willing to help I have been there 3 times, it is difficult for people to help you. I have hunted down 2 sales people, they took my number but never called me. I was looking at a 2012 3 or 5 series 335/535, or a lease on a 2016 CLA. I will try 1 more time to make this work, the only reason why I am going there is because they are the only one in town that sells BMW or Mercedes in the Lansing area. I have worked in the car industry before and my boss would have had our tail if we didn't follow up with customers or make it ... read more
Business response:
Eric, I'm sorry we haven't been able to help you. I did talk with my salesperson and they have tried to contact you. It would help if you have your voice mail set up. Perhaps you could give us your e-mail so we won't keep missing you. Best regards Steve Shaheen General Manager
avoid buying a car from there Worst experience ever, I have to much to say about this place but it is better to keep it short. If you are a good listener please stay away from this place they don't care about you at all.
Business response:
Dear Ms. Benz, I'm sorry you had a poor experience - we take great pride in our customer service. Please feel free to call me if I can help you in anyway. Thank you, Steve Shaheen GM 517-853-2601 (direct).
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.5 star rating with 827 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.