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BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Dr, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
What a waste of time! It took almost two full business days for the dealership to even respond with next steps. When they did, the eventual appraisal for my highly doserable trade-in was thousands less than similar cars. Not at all impressed with the curt demeanor from the client advisor. Expected considerably more from a BMW dealer.
Business response:
Thank you for providing feedback about your experience. We regret that you are not satisfied with the appraisal that was provided. If you reach out to our General Manager, John McLarty, at (855) 850-2225, he would be happy to take another look. Thank you.
BMW of Nashville Good service, flexible scheduling, and promptly done. However, it was a routine service, very expensive and the dealer did not check the wiper fluid, which was empty. I had to replace it myself. That was a basic for the kind of service.
Business response:
Hi Austin Triggs, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit and would love to make it up to you. Have a wonderful day, please do not hesitate to reach out!
Never Again I had to have two major repairs (greater than $2,500 each) within 4 months on my X5 3.0d that had less than 40,000 miles. These were both emission control equipment related. I find this unbelievable from a company that claims to be a premier engineering company - what a load of crap! To insult to injury the dealer attempted to charge more tha 20% more for the replacement parts than I could them for from another BMW dealer! Unbelievable, so would I own a BMW or have it serviced at BMW of Nashville- NEVER AGAIN!
Review Felt the service done was very expensive and some services unnecessary. When labor charges exceed the cost of parts and labor charged is excessive you will have a problem maintaining my business The mileage reading for when the next service is due was not reset
Business response:
Hi Charles, thank you for providing us with your feedback. We are disappointed to hear that you did not have a 5-star experience with our team. We would love to speak to you directly! Please reach out to us at (855) 578-388! We look forward to hearing from you. All the best, John McLarty, General Manager BMW of Nashville (855) 578-3889
Flat Tire I was out of town where I'm building a new home outside of Nashville, was driving through streets where construction was going on and got not only 1 but 2 nails in my run flat Pirelli Tires. Was disappointed to hear that these tires could not be "repaired and plugged". Called BMW of Nashville at 1pm on a Friday, by 5pm I had 2 new tires installed and made it back to St. Louis the next day.
Business response:
Ted Mahon, we are glad we could help! Please let us know if there is anything else we can do for you; we are more than happy to help!
Power Steering Repair My experience was totally satisfactory, the customer service representative, Karen Gerow, was extremely courteous.
Business response:
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, BMW of Nashville
Recall Repair Got a call to do Recall Repair. The operator scheduled for wrong dealer but the dealer that it was taken to provided the service anyway.
Business response:
James Bennett, we are glad we could help! We can't wait to see you again, have a great day.
High Bill with No Car Wash I was called in for a complimentary inspection that includes a complimentary car wash. I had to be at work by 10am and they insisted that I still book the appointment because they claim it would take no longer than an hour and a half. So I made the first available appointment (8am). Once I arrived to my appointment on time, they told me I would be assisted by a different associate other than my originally assigned associate. They placed me with a woman named Tracy. She was very blah but I assumed s... read more
Business response:
Hi Rhia, thank you for bringing this to our attention. We are disappointed to hear that you did not enjoyed your recent experience with our team and we can assure you that this is not the level of customer service we strive to provide. If you would be willing, we would love to speak to you directly. Please contact us at (855) 578-3889 so that we can restore your faith in our business. Thank you! All the best, John McLarty, General Manager BMW of Nashville (855) 578-3889
Chris Adams I had an appointment to bring my car in because the yellow engine light was on. It was related to my gas cap being previously not on tight. The service advisor started checking my tires which was not the reason for the appointment. I just wanted the engine light out. I paid the $150 diagnostic fee to have the engine light go out.
Business response:
Christopher Adams, thank you for leaving us feedback. We are disappointed to hear that your service experience was not a positive one. Please reach out to us at (855) 578-3889 so we may assist you in moving forward towards a resolution. John McLarty, General Managaer BMW of Nashville
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 4,577 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.