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BMW
- Automotive
- Nashville, TN
About this business
Location details
4040 Armory Oaks Dr, Nashville, TN, 37204, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 7:00 p.m. | |
| Tue | 8:30 a.m. to 7:00 p.m. | |
| Wed | 8:30 a.m. to 7:00 p.m. | |
| Thu | 8:30 a.m. to 7:00 p.m. | |
| Fri | 8:30 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Trim repair / replacement Lost a piece of trim for the front window. Ordered dropped vehicle off few hours later called back to pick up the X5.
Business response:
Hi Carl, Thank you for your feedback on your experience at BMW of Nashville! We sincerely appreciate you choosing us the repair on your lost piece of trim and taking the time to write a review for us. We are so glad that we were able to provide you quick and efficient service and we look forward to your next visit! -Your BMW of Nashville team
Tire Service Another nail in my tire. They quickly replaced it.
Business response:
Hi Anthony, Thank you for choosing us to replace your tire. We greatly appreciate your feedback on your experience with our Service Department and we look forward to doing business with you again soon! -Your BMW of Nashville team
First visit to service Just came to have a piece of trim fixed. Not a major problem. Appointment at 930am was back home in less than one hour.
Business response:
Hi Carl, We're so glad that we were able to provide you with quick, efficient service. It is our mission to provide this type of service to each of our guests, so thank you for letting us know we are succeeding! -Your BMW of Nashville team
Did not negotiate Went in to buy a used Lexus. Was going to buy a car that day. Manager did not negotiate a fair deal for the vehicle so bought a different car the next day.
Business response:
Clifford, thank you for providing feedback about your experience. We value you as a customer and apologize for not meeting your expectations during your visit. Please contact, General Manager, John Mclarty at 615-850-4040. We would love the opportunity to learn more about your experience.
BMW 750 All was good except a confusion about the processing fee. I was given a final, out of the door price and they added that fee as we were closing the deal. Offer to split in half was declined by the manager. For $300, they list my goodwill. This is my fourth BMW 7 series car and repeat business was lost by their attitude
Ok, But not Thorough Scheduled ann oil change and they recommended we replace the front brakes. That was all fine. They missed, that we have a tail light lamp out. Our neighbor said he had noticed it several days earlier but had forgotten to let us know. We just checked and sure enough, a tail light lamo is out. No notice not he dash board BUT, we are disappointed that the dealership did not check these things. It means YET another trip across town to the BMW Dealer for service. Just unnecessary Should have been caught by th... read more
Service Dept I have owned several BMWs and have used dealers in other cities. The service and facility is not on par with other markets I think due to the fact they are the only BMW dealer in town and as owners we have no choice but to go there.
Business response:
Hi there. We would appreciate the chance to learn about your recent experience at our dealership in the hopes that we may further assist you. Please reach out to John McIarty (GM) at (615) 850-4040. Thank you.
Terrible Spoke with a representative this morning, Tara, about driving from Knoxville to Nashville to buy a 2011 Lexus Rx 350. I was told the vehicle was available. I proceeded to tell her I would be in Nashville at the dealership between 1 and 2 p.m. I arrived at 1, to be told they didn't know where the car was at the moment. To sit while it was "located". Was then told, someone was on a test drive in it. Waited longer, to be told they were buying it. Poor customer service to allow someone to drive over 3 hours and sell the... read more
Business response:
Hi Gary, thank you for taking the time to reach out to us. We apologize for any inconvenience this may have caused you, however we have a no-hold policy on all of our vehicles. We would be more than happy to help you find a similar vehicle. Please give our GM John McIarty a call at (615) 850-4040 and we will do our best to find the perfect vehicle for you.
Poor customer service The BMW representative I dealt with, Brad Cochran, was extremely rude and condescending when answering questions I had about my vehicle. At one point he laughed at a question I asked about my car, which made me feel like I couldn't ask anything else that I may be concerned about. He also tried to overcharge me TWICE for my service I was having done and was not going to fix it unless I caught it. I did not feel welcome and will not go back to the dealership if he is the one I will be dealing with.
Business response:
Hi there. We apologize for any inconvenience this has caused you as this does not sound like the quality of customer service we pride ourselves on. We would be more than happy to assist you. Please contact John McIarty (GM) at (615) 850-4040. Thank you once again and we look forward to speaking with you.
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.4 star rating with 4,577 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 8:30 a.m.