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BMW
- Automotive
- Harriman, NY
About this business
Location details
101 Maher Ln, Harriman, NY, 10926, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 8:00 p.m. | |
| Tue | 9:00 a.m. to 8:00 p.m. | |
| Wed | 9:00 a.m. to 8:00 p.m. | |
| Thu | 9:00 a.m. to 8:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | 11:00 a.m. to 4:00 p.m. |
This dealership is a joke. Leased my 4 series with them 19000 miles ago, just got the car inspected in February and then I notice that the tires on the front of my car are bald on the outside sidewall. I brought it in to show them that something was clearly wrong because the tires shouldn't wear perfectly even on the sidewalls like that and asked why nobody noticed this during the inspection and was told that there was nothing they could do....blah blah blah 400 something dollars for 2 tires and 189 for an Alignment....would... read more
Business response:
Amanda, again I am sorry to hear that you are not satisfied with your service here at the dealership. If you would like to discuss this further, please call our Service Department at 845-782-4269 x201.
Awful dealership never call people back when they say they would bad business practice
Business response:
Lauren, thank you for your review. It is only through feedback such as yours that we are able to make the improvements where necessary to improve upon the service that we provide to our valued customers. Orange County BMW takes pride in their customer satisfaction and makes sure that they address all of their customers questions, concerns and that every transaction be as seamless as possible. Unfortunately, sometimes in human error, things slip through the cracks. I would like the opportunity to redeem ourselves and earn you... read more
Dishonest and or negligent has been my recent experience . Let me begin by saying I have spent countless hours trying to resolve my issue both in person and over the phone. it has been a complete and utter waste of time. I purchased a CPO car that was a returned lease. I was assured with the utmost certainty the car had been rigorously inspected and signed a clean carfax. It turns out the car had front end damage that had not yet showed up on the carfax. Judging by the timeline provided by carfax it would appear the repair w... read more
I would love to rate the company, I will hold off and give them a chance to make things right before I go ahead and apply a negative rating. Call me back guys.
Stay Away!! Stickers, pricing & specs do not match. Not willing to take responsibility for their mistakes. Came in all the way from NYC and after spending nearly 2.5 hours at the dealership (5.5 hours overall from NYC and back) when we narrowed down on the car, which had a huge sticker on windscreen and both front and back plates which said Certified Pre-Owned (CPO), we were told it is NOT CPO. Verbally we had earlier asked the Sales Exec (Giovanni), about any accidents / Carfax report, he said CPO cars are clean. When final... read more
Business response:
Anuroop, thank you for sharing your comments. It is unfortunate your visit to our dealership has not left you completely satisfied. Our entire sales team do their best to make sure our customers always receive the premium BMW experience they have come to expect. We understand the value of our customer’s time, and this is why providing a smooth, fun, and transparent buying experience is our top priority. We are taking your comments very seriously, and wish to speak with you further. Please contact Jasmine Estevez at 917-214-6... read more
Business response:
Michelle, thank you for your feedback. It is unfortunate your experience with our dealership has not left you completely satisfied. Our top priority is to always provide the premium level of service our customers deserve. We would like to speak with you further. Please contact Tara Palanza at 845-782-4269 ext. 135 at your earliest convenience. We look forward to your call.
Signed a BOS with a monthly payment & cash down only for them to tell me that it was a mistake that they would not honor. They did very little to try to remedy the situation and I did not buy the car from them. As I said, I have a signed BOS and they would not honor it because it was a "mistake". Take your business somewhere else! I highly recommend going to NJ or Hudson Valley BMW for a better experience.
Business response:
Mr. Reihbandt, thank you for sharing your comments. It is unfortunate your recent experience with our dealership has not left you completely satisfied. We understand your frustration, and would be more than happy to discuss this matter with you further. Please contact Sunny Shuman at your earliest convenience. We look forward to speaking with you.
Do not buy a pre certified car at this place, I got ripped off, the car fax show it has no accident, so I bought it (2011 528I) from these guys considering that the pre certified car goes through all inspections (what these guys claim). After an year I found this car had a accident rear end, and had a rust under the trunk mats. I tried to call these guys and they said its not our problem now. Better be careful, they are just here to earn money by what ever means, and get rid of there faulty inventory. Now I am stuck with a c... read more
Business response:
Sachin, thank you for your comments. We are sorry to hear that you are not completely satisfied with your vehicle a year after purchase. Our entire staff takes great pride at providing our customers with the absolute best vehicles along with the absolute best service they deserve. Our vehicles are put through rigorous multi-point inspections to ensure they are up to the higher BMW standard. If you wish to discuss this matter further, please contact us at your earliest convenience. We look forward to speaking with you soon.
Last 5 times I made a service appointment I was refused a BMW loaner. I was sent to Hertz for a loaner. My money was ok but my BMW was too old to qualify for a BMW loaner. Any other BMW dealer treats you different. True story.
Business response:
Mr. Farmer, thank you for sharing your comments. We are sorry to hear your visit to our service center has not left you completely satisfied. Our loaner vehicles are provided to customers covered under warranty. Our entire service team strives to provide our customers with the premium BMW service they deserve. We completely understand your frustration, and are more than happy to discuss this matter further with you. Please contact our Service Manager, Craig LeVine, at 845-782-4269 at your earliest convenience. We truly do ap... read more
Frequently asked questions about BMW
How is BMW rated?
BMW has a 3.9 star rating with 581 reviews.
When is BMW open?
BMW is closed now. It will open at 11:00 a.m.