BMW

BillG320 

on DealerRater

11 years ago

This was the first time in over 20 years that we purchased newer vehicles. The stereotype car salesman does not exist at New Motors. The folks there made us feel like we were people not simply a sales target. 

demjanenko 

on DealerRater

11 years ago

The service dept. is very expensive. They charged $9.00 to replace an air filter( I can do that in 3 minutes). There was a $30 labor charge to change a cabin air filter(about 15mins of work). I will do most of my service myself. Routine maintenance on a 2yr Impreza cost $200! 

hvgoldens 

on DealerRater

11 years ago

We own a Kia Sedona that had a recall. He took the van into New Motors to have that work performed. They did not do the work on the recall, as part of the recall was that they were supposed to undercoat the van. When asked why they did not do that part of the job, they said they didn't have the undercoating. When we made the appointment, they were aware why it was being brought in. Worse than that, less than a week from them having the vehicle, the van started leaking oil. In taking it to a different dealer who actually woul... read more

formervw 

on DealerRater

11 years ago

This is my second bout with New Motors. They like to charge for things but take no responsibility for their mistakes. This last time was it. Due to their inability to solve a problem with my VW, it will now cost me hundreds of dollars to repair my car. I will not go back. 

dg_996 

on DealerRater

12 years ago

While traveling out of town, I had the misfortune of stopping at New Motors for warrantee service on my car. They did not do what they said they would do and completely wasted my time. Apparently, if you do not by your car new there they have no interest in helping you. Dealers like this are to be avoided in my opinion. 

MATT0404 

on DealerRater

13 years ago

I've been to this dealership on a couple occasions in the last two years. I've always had a pleasurable experience until now. It almost seems as if their sales tactics have changed from being helpful and informative to spew as many cheesy lines as possible and get the customer into the dealership. While browsing the new cars on the lot all the salesperson wanted to do was "get information so I can put you in the right car." "Why don't we head inside so I can get some information and put you in the right car." Seriously, I do... read more

EDTREGASKIS 

on DealerRater

13 years ago

I HAD 2 BAD EXPERIENCES. OVERCHARGED THE FIRST TIME. REP SAID HE PUSHED THE WRONG BUTTON. SECOND TIME I WENT IN FOR AN OIL CHANGE. THE MECHANIC SAID I NEEDED NEW BRAKES AND ROTORS. I BOUGHT MY KIA RONDO BRAND NEW IN JANUARY 2008. I HAD 34,000 MILES ON MY RONDO. HAVE HAD MANY NEW CARS AND NEVER PUT ROTORS ON ANY OF THEM. I QUESTIONED WHY AND HOW. DOUG SAID THE MECHANIC SAID I NEEDED THEM. I HAD THEM PUT ON. TOLD THE REP I WANTED THE OLD ONES BACK. NEXT DAY I WENT TO THE STATE POLICE AND THERE WAS NO WHERE NEAR WORN OUT BRAKES... read more

SubaruGrant 

on DealerRater

13 years ago

I do not understand why there are any good reviews on this place. Please Do not do business here. The staff at this place is very lazy, unorganized, and do not deserve to be making an income from you. Many of my friends and I have had numerous problems with work done to our cars. In my case I was just trying to schedule an oil change/ brake pad replace. The salesmen I talked to tried said they wrote me in and would call back with a time for me to come in. 3 TIMES I called and never had a scheduled appointment.. And for my fr... read more

kcobra1 

on DealerRater

14 years ago

After bringing my 2008 Sportage in three times to fix a steering problem that service did not recognize. I decided to get rid of the car before I was invoved in an accident.