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BMW
- Automotive
- Beaumont, TX
About this business
Location details
1855 Interstate 10 S, Beaumont, TX, 77701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Great service. Service dept took good care of us and Carl helped me find the Hard to Find BMW anniversary present for my hubby!!
Facebook friends beware: Let me preface this with the fact I have numerous friends/ family that are sales persons at auto dealerships. Honest people who work long hours and are sincere about selling good products and keeping their customers happy. So with that being said my hats off to you all. Since the early 1990's i started purchasing vehicles from Mike Smith Auto in Beaumont. Some new cars and some pre-owned. Between my wife, our 7 kids, and I we have been frequent buyer...Continue Reading
Just had my 2017 X3 serviced yesterday and when my wife pulled it out of the garage this morning, there were 3 puddles of oil underneath. There is puddles of oil under the engine and many parts are oily. I can’t tell if it is leaking or poor housekeeping. It means another trip to have it corrected on my time. Not a happy BMW owner today.
Business response:
Thank you for bringing this to my attention. I apologize for the oil leaking from your vehicle. I would like an opportunity to fix this and to earn your business, please contact me at kleger@mikesmithdirect.com. I look forward to speaking with you. -Keith Leger, General Manager
Worst experience we have ever had owning a vehicle. Service/product both have been extremely disappointing. Car was given back to us after service with the hood unlatched on one side (UNSAFE). Charged for services we did not ask for, 6 weeks in the shop for brake pad change. Replaced 1 wheel, 4 tires, brake pads and battery within 1.5 years. Tried to complain to management and was always told they would call me back and never did. Paid $31k certified pre owned in 2019 and now the car only has a $15k trade in value.
I have never owned a BMW yet I keep getting phone calls that my car has been repaired and is ready to be picked up and calls and texts asking me to take a survey. I have gotten 15-20 calls since January. I have requested several times for my phone number to be removed from their call list to no avail. If I was going to purchase a BMW I would do it in Houston because I do not think that the customer service is very good at BMW of Beaumont because I can’t even get my phone number removed from their computer.
Business response:
We apologize for the unwanted calls. Please reach out to me with the phone number so I can make sure it is removed from our system. I look forward to speaking with you. Keith Leger General Manager 409-812-2416 kleger@mikesmithdirect.com
Just took too long to have a flat fixed late Friday. Thought I’d have it back at least by Saturday and never even got a call. Finally got it back on Tuesday. I must say though, kudos to whomever detailed it!! Excellent job there!!
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 409-840-2601. I look forward to speaking with you. Keith Leger General Manager kleger@mikesmithdirect.com
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.