This profile has been claimed by the business owner or representative.
BMW
- Automotive
- Beaumont, TX
About this business
Location details
1855 Interstate 10 S, Beaumont, TX, 77701, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 7:00 p.m. | |
| Tue | 9:00 a.m. to 7:00 p.m. | |
| Wed | 9:00 a.m. to 7:00 p.m. | |
| Thu | 9:00 a.m. to 7:00 p.m. | |
| Fri | 9:00 a.m. to 7:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
Never ever buy a vehicle from this dealership
1- Salesman lacked familiarity with vehicle features. 2- Salesman failed to provide tracking number for build after two requests. 3- Salesman did finally provide VIN #, but gave wrong number. 4- BMW Genius did not know how to demonstrate auto parking feature on test drive. 5- Dealership did not deliver vehicle in the time frame promised. Twice. 6- Salesman did not notify me that vehicle had finally arrived- the service department did. I didn’t hear from salesman until one hour before closing to “come get your car”. 7- We wer... read more
1- A whole month to give me a diagnose. 2- No inputs unless I call. 3-Terrible customer service.
Business response:
I am sorry to hear we have not communicated with you properly, Juan. Can you please speak to me directly so I can ensure we make up for this? Keith Leger General Manager kleger@mikesmithdirect.com
I went to have services done at BMW of Beaumont on 10/08/2018. They change my Alternator and drive belt. They did good with my Alternator. My husband keep hearing clicking noise. I told him it’s probably because they put a new belt on and it’s still new. As I was driving home to Alabama we didn’t know anything was wrong with our car until we got home. Then the engine picture come on and service engine soon light come on. Thanks God and Angel for watching over us to get me and my husband home safely. The drive belt was shredd... read more
Business response:
Thank you for bringing this to my attention. I apologize that your recent experience with service was anything but satisfactory. I would like an opportunity to address your concerns and to earn your business, please contact me at 409-840-2601. I look forward to speaking with you. Keith Leger General Manager
I am so frustrated with BMW Beaumont right now. I usually buy Mercedes but BMW had my dream car. I purchased it used and have had some issues. I have taken my car into their service department and about 3 or 4 times and each time made a appointment for service but yet only once has my car been serviced. I am totally over done with them. I have spent my time sitting there for hours only to leave without being serviced. There was even a time I made an appointment for service showed up and was told my appointment was a drop off... read more
Business response:
Hello Michell, I am sorry to hear about your experiences with the repairs on your BMW. I would like to try to make up for this, can you please contact me when you have a moment? Keith Leger General Manager kleger@mikesmithdirect.com
Came In for airbag lights for my 2005 BMW X3 , when making an appointment over the phone the operator stated it will be free inspection with possibly open recalls, so made an appointment at 7am, 5 minutes later after arrival , found out the free inspection was just a visual, any further inspection will be $119 plus tax . Was pretty upset regarding to the misleading part.
Business response:
Thank you for bringing this to my attention. I apologize that your recent service experience was unpleasant. I would like an opportunity to address your concerns and to earn your business, please contact me at 409-840-2601. I look forward to speaking with you. Keith Leger General Manager
Took my car in for service and was treated very nice, courtesy shuttle dropped me off and picked me up for movie while I waited. However service rendered did not completely fix my rough shifting problem.
Business response:
Hello James, I am sorry to hear that we have not resolved your vehicle's shifting issues. Can you please contact me so I can try to make this right? Keith Leger General Manager kleger@mikesmithdirect.com
I had an appointment, it took 5 1/2 hours. The service person never offered up a runner for lunch time. I was not and will not argue over my extended warranty. I never had to do this before, but new service people are in place and there is now, distrust. No return business.
I received a phone call today from BMW OF BEAUMONT and now a text asking for my review. I returned the call and was told it was a mistake as I was a previous BMW owner. The BMW I had was okay but I LOVE MY NEW ACURA SUV! Sorry BMW couldn’t make the deal or this survey could actually be for the correct customer. Did I say I love my Acura?
Business response:
Thank you for your feedback about your experience because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Keith Leger General Manager 409-840-2601
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.6 star rating with 1,361 reviews.
When is BMW open?
BMW is closed now. It will open at 9:00 a.m.