BMW

bmwratings 

on DealerRater

14 years ago

My 2008 7 Series had a very bad navigation system and cell phone design. Also, the service at the two BMW dealership in the Silicon Valley was far below average (owned by big coporations trying to reduce cost). I had decided to buy a Mercedes from a dealer in Monterey and I stopped by BMW of Monterey on the way because of ratings at "DealRater.com". Mike (Michal) was great! The new 7 Series had dramatically improved navigation and cell phone capability - any Mike could actually demo them properly. Their service has several f... read more

lee murphy 

on DealerRater

14 years ago

The dealership was very honest on pricing vehicle. Walter had suggested web sites for pricing vehicle which I took home to investigate before my purchase. I counter the price given the next day and it was accepted with a little counter offer (floor mats). It made me feel I made a great deal. 

timsdrums 

on DealerRater

14 years ago

Great deal; the car was as advertized Low pressure; no sales pressure this is what we wanted and what we got Low stress; no games fair price Delivered as agreed; there were a few items that we wanted that were not in stock, they arrived as planned yesterday in perfect condition Overall: Smooth transaction, Cliff was very easy to work with, we are 100% happy, and the biggest compliment is that we will return when we are ready for another BMW.... Tim 

wilhelmweber 

on DealerRater

14 years ago

We have been dealing with bob Thomas for 25 years, ever since he began to work for the dealership. He is courteous, professional and goes the extra mile to make things work. Also, the financial staff was helpful and swift in assisting with the signature of all the paperwork. The phone manners of the receptionist are excellent and worthy of a high-end dealership. 

ski&mary 

on DealerRater

14 years ago

Mr. Bob Thomas my salesperson, is a real asset to the BMW family at BMW of Monterey. Thanks to Bobs easy going demeanor along with his thorough product knowledge made my BMWx3 buying a fun experience. I enjoyed the one on one low pressure selling method he conducts. I am looking forward to my X3 as it goes into the build cycle, it's more than just a car, it's a precision machine waiting to be motored. Thanks for allowing me to express my honest appreciation. Lee H. 

selfdoc 

on DealerRater

14 years ago

The dealership is elegant and clean. The staff is polite, polished and friendly. The negotiations for our car purchase went very smoothly and were fair for both seller and buyer. The sales representative went out of his way to be helpful, explain the car, arrange for final detailing of the car and to deal with a few small spots that were missed in the detailing process. We feel extremely well treated, treated as if we were special and would unreservedly recommend this dealership to friends and family. 

ahagins 

on DealerRater

14 years ago

I have worked with BMW of Monterey for a number of years. They're always very courtious and work hard to meet my needs. Bob Thomas has been my salesperson with every car I've purchased through BMW of Monterey. He's great! Always available for all my questions and takes the time to make sure I understand. 

jsodano80 

on DealerRater

14 years ago

It's the best dealership on the coast. Everyone was very friendly and the atmosphere was very high class. I Will do business there every time! Only stepped foot to look at some of the cars but ended up walking away with an awesome deal. The value of the trade in was something to be desired. Other than that, excellent. 

ridgemarkzigs 

on DealerRater

14 years ago

Excellent demonstration of the car during the test drive. Answered all questions. Negotiated price professionally. Whenever one from client service was not available the other who either had or found answers to all questions asked by me or my wife. Promptly called to return items that had be left in the vehicle we traded. Offered to continue to work with us to help us understand the technology in the new car.