BMW

bsox731 

on DealerRater

14 years ago

BMW of Monterey is an exceptional car dealership. The sales department is informative and supportive, at no time did I feel hurried or misguided. Since the purchase of my 335i coupe back in January, the service department has been accessible, comforting, fair and professional. After 10 months my car was making noises, I took it in and within a couple hours I was politely informed that a defective muffler had been sold with my car, a new one had already been ordered from the manufacturer and would be in within one week, and t... read more

padillap425 

on DealerRater

14 years ago

Im very happy White mr. Roel Vela they give me all attention when i drop my car for the service I'm happy all service are perfec the price for the service is okey my mr Roel they call when the car is redy thank you very much I'm very happy white you service 

brconrad 

on DealerRater

14 years ago

Roel Vela was exactly what you would want in a customer service rep. He made sure to get my car done as fast as possible and was a pleasure to talk to. He has a great sense of Humor and checked up on me mutiple times while I was waiting. I feel confident that he would be able to help me with any problem that I have in a professional and timely matter. 

dpeterson599 

on DealerRater

14 years ago

Prior experience. I leased a vehicle from this dealership before and had a completely great experience with all facets of the deal. That is why I travelled 140 miles from the Central Valley to do business with this dealership again. I will continue to recommend this dealership to all who are interested in an excellent experience and deal. Well worth the drive. And of course I'm doing it in a BMW, which just makes it that much better. 

brian 

on DealerRater

14 years ago

After locating my car online I contacted the dealership directly. The salesman assigned to me was courteous from the get-go and promptly returned calls as well as helped provide information about this vehicle. I traveled over 150 Miles to the dealership to buy this vehicle and would do it again. 

mattanimalman 

on DealerRater

14 years ago

I enjoyed working with Terrie, very low pressure, good sense of humor and thoughful. She is a good asset to Monterey BMW and if I owned the dearlership, I'd probably put her on the floor in addition to carrying on with internet sales. All in all, it was a good experience buying in Monterey and I felt that the price was at least competitive with some of the larger Bay area dealerships. 

vwrbeverly 

on DealerRater

14 years ago

Roel Bob and Chris are excellent in their customer service they provide full explanations,promptness on getting work done well and people on their way. They are extremely knowledgeable and considerate. They provide shuttles and loaner cars which is a great convenience. 

Fatpolish 

on DealerRater

14 years ago

Service was excellent! Did not feel pressured to purchase a vehicle. This was our first BMW purchase and being that we were treated so well, it won't be our last. I would recommend this dealer. Very helpful and willing to answer any questions you may have! 

stjames88 

on DealerRater

14 years ago

This is the 2nd car I have purchased from BMW of Monterey. Their staff are all very friendly and professional, and their prices are fair. Both of my purchases were handled by Walter Irish and he did a wonderful job on each occasion. I have also used the service department at the dealership and they do an outstanding job as well. I would highly recommend this dealership to anyone in the market for a new BMW or other used vehicle. I also strongly recommend the service department.