BMW

bcope 

on DealerRater

5 years ago

"The wait for a window to come in was longer than I have..." The wait for a window to come in was longer than I have waited before, and no loaner car offered to me. I moved to Lubbock from Midland, and the Midland dealership is superior to this one in terms of putting the customer first, service and a welcoming environment. 

ESTBigBody 

on DealerRater

7 years ago

" Mercedes-Benz in for service" First of all I was real close to rating this dealership as Average & not recommending stating I would anyone to this particular dealership. I'm still not very happy w/ this past visit. If it were not for the Outstanding service tech, Harley I would have rated lower. She was professional, confident, seems to understand her job very well. I did 30 years in the USAF. I've seen & dealt with all types of individuals; this young lady is very Sharp! I like this & demand that she is the only tech to p... read more

Moses M. Ogutu 

on DealerRater

8 years ago

When he said that my car would be ready within 3 hours, it was exactly that. Ebling , Monte took his time to explain to me why my car needed regular service. 

Christiana Christofides 

on DealerRater

11 years ago

We went to Alderson twice to look for a used BMW or Mercedes to purchase. The first time we went, the salesman hardly paid any attention to us. When we finally tracked someone down, they told us they would call when some vehicles would be ready (apparently they were being detailed). We waited 5 days for a call and received nothing. So, we called them back and the BMW we were interested in (that they had told us wasn't available yet) had sold, but they were still waiting on these other vehicles to be ready. We went to Alderso... read more

Hakan1 

on DealerRater

12 years ago

None of thing they promise including appointment time, closing title, loaner car. I hope that I am the only one. Owner have not called yet