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BMW
- Automotive
- Lubbock, TX
About this business
Location details
1120 19th St, Lubbock, TX, 79401, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Monte Ebling does a great job of meeting customers needs, and explaining detail work provided. FANTASTIC JOB. When dropping off my car, I knew exactly what work that would be provided and the price. I always feel good knowing the work provided is exactly what's needed. Not hidden charges. Honest man.
This dealership was delightful to work with! They were prompt, properly-educated about their products, and worked to get me in the car OF MY DREAMS!!! A Mercedes-Benz! I highly recommend this dealership and its administrators! I came in contact with several people throughout my day at this dealership and every single person was delightful and pleasant!! 5 STARS from me!!!!
Russell Ford was fantastic! I called several times a week in advance before making our trip from Amarillo to Lubbock to look at a couple of cars and asked Russell a bunch of question. He answered all of them effectively and patiently. We met up with Russell just to test drive a few cars, a Mercedes GLS and GLE, the following Saturday, and his knowledge of both vehicles and Mercedes as a whole was impressive. He spent time with us after we purchased our vehicle to go over the features and set up MBrace and the Mercedes app on... read more
Monte was great! The service was good. The lady going over the paperwork was very nice! Johnny, the shuttle driver, was super! Great waiting area! Very nice ladies room! I will always drive 3 hours for your services!
My car had some power steering problems and when RP’s Heavy Towing towed it to the Mercedes dealership the driver admitted to hooking the car up wrong and damaging the rack and pinion. I had a major run around with them and the insurance company — but throughout the entire extended process Monte Ebeling (Service Manager) was so patient, so kind, so helpful, and so professional that it made a very difficult process bearable. I am in my 70s so I’ve had a lot of dealings with car repairs and I can honestly say Monty is the best... read more
I called for information about my repair and had to leave name and number. My call was returned within a few minutes. I was told to bring my vehicle in. When I arrived I was helped immediately. My minor repair was completed while I waited . That took a short time. My vehicle was also washed. This is typical of each time I have gone in for any service.
My 2018 GLA 250 came due for the Service A (10,000 mile) maintenance check. I contacted Alderson and let them know that I live and work for a public school district approximately 140 miles from Lubbock. I explained that I would find it difficult to make it to Lubbock to get the necessary maintenance completed without needing to take a day off. Rather than cause any inconvenience for me, Alderson sent a driver with a loaner vehicle (also a 2018 GLA 250) for me to use while they completed the scheduled maintenance on my vehicl... read more
Monte Ebeling has taken care of our service for 3 years and always made my repair experience expectations first priority. I appreciate knowing that our vehicle is in good hands when he services and repairs, but also that my wife is treated with respect and has a vehicle waiting. We are both professionals and business owners with very tight schedules. Monte and other staff at Alderson always treat us very well.
Yesterday I took my MB in to have a -wheel alignment done and got to meet Monte Ebeling. He was very kind and helpful, making sure I was comfortable in the waiting area, offered transportation so I wouldn't have to wait at the dealership at all, and checked on me several times to keep me informed of their progress. The charges were exactly what he said they would be. Aside from the repairs taking longer than I (or he) expected, my overall experience there (my first) was very good. Dan from Plainview
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.7 star rating with 891 reviews.
When is BMW open?
BMW is closed now. It will open tomorrow at 9:00 a.m.