BMW reviews | Car Dealers at 1518 Savannah Hwy - Charleston SC

BMW

Name: BMW
Address: 1518 Savannah Hwy, Charleston, SC, 29407, US
Telephone: (843) 261-5760
Price range: $$
Rating: 4.8

4.8

★★

2749 reviews

|Automotive|Charleston, SC 29407

1518 Savannah Hwy, Charleston, SC 29407

(843) 261-5760

https://www.rickhendrickbmw.com/

Car Dealers, Used Car Dealers

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About

The BMW Group company profile. The special fascination of the BMW Group not only lies in its products and technology, but also in the company’s history, written by inventors, pioneers and brilliant designers. Today, the BMW Group, with its 31 production and assembly facilities in 14 countries as well as a global sales network, is the world’s leading manufacturer of premium automobiles and motorcycles, and provider of premium financial and mobility services.

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4.8

★★

2,749 reviews

5★2,387

4★226

3★112

2★0

1★0

24 reviews have no rating

1503 Reviews4.8Facebook
860 Reviews4.9Google
230 Reviews4.9DealerRater
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Reviews(1889)

Google Reviews(860)

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Recommended

Stacy 2020 on Edmunds

★★

4 days ago

Oil change service Service was timely and professional I was pleased. However, while I waited, I noticed that the other customers who were waiting in the lounge were not wearing masks. I chose to go to the sales floor where I was safer from possible infection. Date was September 14, 2020.

BMW for Life on Edmunds

★★

10 days ago

Service Appointment Thank you Dustin for such professional service! Much appreciated...

don.ladysisland on DealerRater

★★

18 days ago

"Team did a great job getting service handled and loaner...." Team did a great job getting service handled and loaner. All services were completed quickly with vehicle ready for return the same day. Clean and ready to go.

Business Response:

Hello Don.ladysisland, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Have a great day!

Henry H on Edmunds

★★

19 days ago

Bulb Rear view bulb was out, which they replaced and got me in and out while I waited.

Business Response:

Awesome! We’re happy to have been able to help! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Corcoran.chuck8 on DealerRater

★★

19 days ago

"Kirk's follow up was excellent. He displayed true..." Kirk's follow up was excellent. He displayed true professionalism and empathy in executing the entire service transaction. Kirk deserves a raise! Thank you kirk

Business Response:

Corcoran.chuck8, we're so glad that Kirk and our teammates were able to go above and beyond your expectations! Thank you, and have a fantastic day!

E_Breen on Edmunds

★★

20 days ago

E_Breen I brought in X5 for normal service appointment including slow leak in one tire; I anticipated tire replacement; I expected that service would be done same day after confirming that spec tires were available; I arranged to drop car off and return to pick up myself and did not request a loaner. I did not received a timely service call to advise progress. When I called to check status myself in afternoon, I was told they were very busy that day with people who chose to wait and did not get to my car and would not get to it that day. I asked that service confirm that it would be done next day and advise about service inspection and tires. I did not get a call back that day. Next morning I left strong message that I needed to know about pick up and was not satisfied with lack of communication. I received prompt response. Regular service was complete and tires replaced. Service comped alignment. Price of tires was not discount but was well done with proper spec tires. Service was basic fluid, oil and cabin filter change at no charge on extended maintenance agreement. Communication should have been better and work should have been done in one day. I should not have been disadvantaged by dropping car off and picking up. All service reps were congenial and competent. The comp of the alignment was appropriate and appreciated. Next time I will wait or request a loaner.

zachconnolly on Edmunds

★★

22 days ago

Fantastic service I just recently bought two BMWs an X5 and an M2 from Stephen at hendrick bmw of Charleston and the service was amazing. Very friendly personnel and the whole process was quick and easy. Would highly reccomend them to anyone looking to buy a bmw new or used.

Jonathan SC on Edmunds

★★

23 days ago

Lower grill louvers Check engine light on. Lower grill louvers replaced at no charge--covered by warranty. Repairs done efficiently and quickly.

Ron on DealerRater

★★

23 days ago

"The Tanaka airbag was repaired as a result of a recall...." The Tanaka airbag was repaired as a result of a recall. Service reps very helpful thus friendly. In addition to airbag repair they reviewed and serviced other parts of the engine, i.e. topped off fluids, checked tires and brakes and looked for any leaks. I really liked the video review with the technician who actually worked on my vehicle.

Business Response:

Ron, we're happy to hear you had such a positive experience with our team! We are hearing great things about our new video process from other clients. We’re so glad it’s making the service process easier to understand. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!