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BMW
- Automotive
- Lafayette, IN
About this business
Location details
320 Sagamore Pkwy S, Lafayette, IN, 47905, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 8:00 p.m. | |
| Tue | 8:30 a.m. to 6:00 p.m. | |
| Wed | 8:30 a.m. to 8:00 p.m. | |
| Thu | 8:30 a.m. to 8:00 p.m. | |
| Fri | 8:30 a.m. to 6:00 p.m. | |
| Sat | 8:30 a.m. to 5:00 p.m. | |
| Sun | Closed |
GREAT SERVICE WORK! I recently had to bring my 2014 silverado to the shop for a warranty issue. The service department had the issue resolved and had me back on the road in about an hour! Another great job by the service team!!
Good Dealer I had a generally good experience with this dealer, purchasing a used Audi. Negotiation over price was somewhat slow moving, but there were multiple moving parts to figure out regarding not just price but financing.
Buying a car at Fill Defouw Chevrolet I made an appointment to see a car I was interested in. I came to the wrong building, but everyone assured me it was fine. They got the representative right away. He gave me the keys, and I test drove it and had my mechanic drive it. When I got back, I said I wanted it, but first wanted to have lunch with my kids. He told me to take it! When I got back, Mr Urschel had all the paperwork ready. I gave him the cashiers check and signed some paperwork. It was really simple. Everyone was help... read more
Business response:
Trina, We greatly appreciate your feedback and are happy to hear about your great experience. Please let us know if there is ever anything we can do for you! Best, Chad Schneider Marketing Director DeFouw Chevrolet BMW
Great place to do business at. Mike Brown provided excellent customer service and feedback when inquiring about the vehicle I was interested in. Highly reccommend this dealer and salesman if you're in the market for a vehicle.
Business response:
Mike, We greatly appreciate your feedback! Please let us know if we can ever do anything for you. Best, Chad Schneider
great service saw the car on cars.com and 3 days later was driving it......the dealer was very friendly and helpful....for car shopping it was a very good experience.....
Business response:
Dixinin, Thanks for taking the time to submit a review about your recent experience at DeFouw! We greatly appreciate your comments and are glad to hear you are completely satisfied with your new vehicle. Please don't hesitate to let us know if there is ever anything we can do for you! Thanks again, Chad Schneider Marketing Director
tHE BEST SERVICE, Had a wonderful experience when leasing my new BMW.
Business response:
Pam, Thank you so much for your feedback and we are glad to hear you like your new BMW! Customer service is our number one goal here at DeFouw. I will make sure to pass on your feedback to your BMW sales consultant as well as the General Manager. Please let us know if there is anything we can do for you in the future. Chad Schneider Marketing Director DeFouw Auto Group | Chevrolet - BMW
DeFouw = a circus of a BMW Dealership The most unprofessional experience ever in tying to buy a car!!! No words can describe this circus of a BMW car dealer. Save yourself the hassle and shop elsewhere.
Business response:
Amanda, I have reviewed your situation regarding BMW of Lafayette and spoke with our management staff. We are sorry for any inconvenience we have caused. Annette informed me that you found the right car elsewhere. While we would love to have your business, we know the importance of finding the perfect vehicle for you. If you would like to discuss your situation further, you can email me at btaylor@defouw.com. We appreciate the opportunity to earn your business and hope you have a wonderful day!
2006 Jetta Recently bought a used Jetta as is. Initial few days was just what I had expected. Then a small xxxx-up occurred and was in a bind, or at least I thought I was. A quick stop by and in minutes, a tech, by the name of Mark, took the seconds that counted to quickly diagnose my problem, point out a simple fix/adjustment that I overlooked and had me on my way. Easily, I could have been dismissed with my “as is car” and left with an unneeded costly repair of my money and relationship with this dealership, luckily, Mark ... read more
Business response:
It is important our customers feel completely confident with the customer service they received and it made us happy to read your review. If there are any other automotive needs we can assist you with, please don't hesitate to call us or stop by. Sincerely, The Defouw Chevrolet Team
2019 Challenger sale Service was great, pricing was very fair. My only recommendation for improvement would be to offer better trade in allowance. Trade in offers from DeFouw have always been low compared to what other dealers have offered me which is why I have opted to pass on trading a vehicle in at DeFouw on a few occasions. DeFouw has lost two previous sales to other dealers as a result of low trade in offers that I have received.
Business response:
Thank you so much for this excellent feedback and your very kind recommendation of our dealership. I am happy to hear that our team worked hard enough to make your purchase completely painless. Sincerely, The Defouw Chevrolet Team
Frequently asked questions about BMW
How is BMW rated?
BMW has a 4.8 star rating with 780 reviews.
When is BMW open?
BMW is open now. It will close at 8:00 p.m.